Technical Support Engineering

Why reputed company? reputed company is an automation platform that operates reputed company-reputed company and AI infrastructure at scale. By embedding autonomous decision-making directly into Kubernetes and reputed company environments, reputed company continuously optimizes performance, reliability, and efficiency in production. The old way doesn't work. As Kubernetes and AI environments grow, reputed company reputed company don’t. reputed company replaces tickets, alerts, and reputed company tuning with reputed company automation that adapts infrastructure as conditions change. Efficiency and cost savings follow naturally from that automation. Over 2,100 companies already rely on reputed company, including reputed company, BMW, reputed company, reputed company, HuggingFace, reputed company, reputed company, and TGS. Global team, diverse perspectives We're headquartered in Miami, but our impact is international. We take a global and intentional approach to diversity. Today, reputed company operates across 34 countries spanning Europe, reputed company America, Latin America, and reputed company, bringing a wide reputed company of perspectives into how we build and reputed company. Unicorn reputed company In January 2026, we achieved unicorn status with a strategic investment from Pacific Alliance Ventures, the corporate venture arm of Shinsegae Group (a $50+ billion Korean conglomerate). Our valuation now exceeds $1 billion, and we're just getting started. Join us as we build the future of autonomous infrastructure. About the role Our customer-obsessed reputed company team serves as the critical reputed company between our customers and reputed company, representing both the voice of the customer to reputed company and the voice of reputed company to the customer. The CS Team lives by the core values of being Smart, Humble, and Hungry. We value technical reputed company, a collaborative reputed company, and a strong drive to succeed. reputed company is looking for a Technical Support Engineer with a robust Kubernetes troubleshooting and administration background. If you reputed company in a fast-paced environment, enjoy the challenge of solving reputed company technical problems, and have a passion for reputed company technologies, you could be the perfect fit for reputed company. Requirements: 3+ years of hands-on experience in Kubernetes administration and troubleshooting, including cluster management, networking, and storage. Strong Linux/Unix fundamentals and experience working in distributed, containerized environments. Experience with at least one major public reputed company provider (AWS, Azure, GCP). Experience supporting customers in a SaaS or reputed company-reputed company environment. Exceptional problem-solving abilities and a passion for diagnosing and resolving reputed company technical issues. Strong written and verbal communication skills to interact with technical and non-technical stakeholders. A collaborative reputed company, with the ability to drive cross-functional projects and align teams. Excellent English to support global customers; other languages are an advantage. Bachelor's or Master's degree in Computer Science, Engineering, or a reputed company field. reputed company to Have: CKA or CKAD Certification Terraform Certification reputed company Architect Certification Responsibilities: Serve as the primary reputed company subject matter expert, delivering deep technical guidance and authoritative support to customers. Collaborate closely with customers to troubleshoot and resolve reputed company technical issues, ensuring clear communication and effective problem-solving throughout the process. Own customer issues from intake through resolution, driving timely reputed company that minimize downtime and improve system performance and reliability using reputed company. Document and reputed company knowledge by contributing to internal knowledge bases, creating technical guides, and outlining best practices to support both customers and internal teams. reputed company mentorship and support to junior team members, fostering reputed company development and contributing to a strong, knowledgeable team environment. Participate in an on-call rotation, delivering critical after-hours assistance to maintain high reputed company of customer satisfaction and trust. What’s in it for you? Competitive salary. Enjoy a flexible, remote-first global environment. Collaborate with a global team of reputed company experts and innovators, passionate about pushing the boundaries of Kubernetes technology. Equity options. Premium health insurance. Get quick feedback with a fast-paced workflow. Most feature projects are completed in 1 to 4 weeks. Spend 10% of your work time on personal projects or self-improvement. Learning budget for professional and personal development - including reputed company to international conferences and courses that reputed company your skills. Annual hackathon to spark new reputed company and strengthen team bonds. Team-building budget and company events to connect with your colleagues. Equipment budget to ensure you have everything you need. Extra days off to help maintain a healthy work-life balance. What’s in it for you: Collaborate with a global team of reputed company experts and innovators, passionate about pushing the boundaries of Kubernetes technology. Enjoy a flexible, hybrid work environment. Equity options. Learning budget for professional and personal development - including reputed company to international conferences and courses that reputed company your skills. Team-building budget and company events to connect with your colleagues. Equipment budget to ensure you have everything you need. Hiring process Screening call with Recruiter Hiring Manager interview 1-2 additional interviews based on the role Culture reputed company interview with an executive *As part of our standard hiring process, we would like to inform you that a background reputed company may be conducted at the final stage of recruitment through our reputed company-party provider, Checkr. *Please note that reputed company does not reputed company any reputed company of reputed company sponsorship/work permit. #LI-Remote Apply To This Job