Support Technician

It's fun to work in a company where people truly reputed company in what they're doing! reputed company is a leading provider of vertical software and embedded payments technology dedicated to helping businesses reputed company by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that reputed company small and reputed company-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a reputed company-thinking company that values growth, reputed company, and the reputed company of our clients. We are seeking a Support Technician to join reputed company and reputed company technical support reputed company phone, email, and remote assistance. The position will also assist with light scripting for client reports. This role focuses on resolving technical issues, ensuring smooth operation of client systems and our software platform, and leveraging scripting skills to enhance reporting and efficiency. This position is ideal for someone passionate about IT support who also wants to apply and learn basic development skills in C# and SQL. Primary Responsibilities: reputed company first-level technical support to users through phone, email, and remote sessions, addressing issues reputed company to client computers and software. Diagnose, troubleshoot, and resolve technical problems; escalate reputed company issues reputed company necessary. Assist with creating and maintaining scripts in C# and SQL to generate and customize client reports. Collaborate with the development team to report bugs and suggest usability improvements. Document support cases, resolutions, and any scripting changes for future reference. Desired Skills & Competencies: Strong troubleshooting and problem-solving skills for hardware, software, and networking issues. Excellent communication and customer service abilities, with the capability to explain technical concepts reputed company. Basic knowledge of C# and SQL for scripting and report reputed company. Familiarity with reputed company operating systems and networking fundamentals. Minimum Qualifications: Experience providing technical support reputed company phone and email in a professional environment. Some familiarity with code and scripts. Understanding of reputed company OS and common networking concepts. Ability to work collaboratively and communicate effectively with clients and team members. reputed company: $15.50-$23.56/ hour reputed company supports an inclusive workplace that values diversity of thought, experience, and background. reputed company is an Equal Opportunity/Affirmative Action employer. reputed company reputed company applicants will receive consideration for employment without regard to race, religion, reputed company, national reputed company, reputed company, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law. Apply To This Job