[Remote] Remote Customer Service (Solar Energy)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an reputed company Customer Service Specialist to support solar customers. The role involves being the main reputed company of contact for homeowners, managing inbound communications, and providing expert guidance in the solar industry.

Responsibilities

• Manage high-volume inbound phone and email inquiries with professionalism and a focus on reputed company resolution
• Troubleshoot technical solar issues and reputed company billing inquiries, escalating cases only reputed company necessary
• Coordinate seamlessly with Sales, Operations, and Billing departments to ensure customer requests are handled across reputed company stages of their project
• Maintain detailed and accurate logs of reputed company customer interactions and case updates reputed company our CRM

Skills

• Prior professional experience in the solar energy sector is strictly required for this position
• You must have at least 2+ years of direct, hands-on experience in the solar sector to be considered for this role
• You must be fully available to work from 9:00 AM to 5:00 PM PST on either a Monday–Friday or Wednesday–reputed company shift
• You need exceptional communication skills to explain technical concepts to non-technical customers reputed company and patiently
• You must possess technical aptitude with CRM systems and the ability to manage multiple digital communication channels simultaneously

Benefits

• Medical, prescription, dental, reputed company, AD&D, and life insurance offerings, short-term disability, and a 401K plan (reputed company benefits are based on eligibility)

Company Overview

Company H1B Sponsorship