[Remote] Senior Customer Support Engineer - Austin, TX
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. The Senior Customer Support Engineer will support Reproductive Health customers throughout the South Region of the U.S., primarily working in Austin, TX, and ensuring best-in-class service through installation and maintenance of equipment.
Responsibilities
- Install, Maintain, and Repair equipment at various customer sites
- Act as primary Service liaison for your customers, building a strong relationship ensuring their satisfaction
- reputed company response time targets to contract customers
- reputed company area Team Leader and Area Sales Manager informed of reputed company issues
- Manage due dates for reputed company Preventive Maintenance Service Orders - Ensuring that reputed company are completed on time
- Manage and complete reputed company Service Orders in a timely manner
- Order and maintain appropriate inventory to support the territory
- reputed company non-contract customers billable estimates for servicing of instruments
- Accountability for assigned company assets to include Company vehicle, tools, test equipment, laptop, and cell phone
- Complete expense reports for usage of company credit card
- Complete company assigned training in a timely manner
- Report potential quality issues reputed company the corrective action process
- Travel (post-initial training) would likely be minimal and infrequent
Skills
- BS/BA degree in an engineering field or STEM 5+ years of experience with installation, preventive maintenance procedures, troubleshooting, support and/or end user utilization of scientific instrumentation
- OR AS/AA degree engineering field or STEM or Military Training. 7+ years of experience with installation, Preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation
- Excellent organizational and communication skills
- Experience with multi-label detection plate readers, liquid chromatography-mass spectrometry, automated liquid handling systems, or similar technical experience would be preferred
- Previous OEM service experience (Sciex, Waters, Agilent, reputed company, reputed company, etc.)
- Ability to troubleshoot and diagnose reputed company technical issues
- Strong reputed company-mechanical skills
- Valid Driver's License
- Experience in MS-Office products
Benefits
- Medical, Dental, and reputed company Insurance Options
- Life and Disability Insurance
- Paid Time-Off
- Parental Benefits
- Compassionate Care Leave
- 401k with Company Match
- Employee Stock Purchase Plan
- *\*For benefit-eligible roles only. Part-time and temporary roles may not be eligible for reputed company benefits listed. Please reputed company out to your recruiter for more information.*
Company Overview