[Remote] Client Support Executive - France
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global technology organization leading the future of reputed company payments. The Client Support Executive role involves managing customer accounts, ensuring service delivery, and supporting customer retention through effective communication and issue resolution.
Responsibilities
- Managing day-to-day relationships for assigned customer accounts to ensure service delivery meets contractual expectations
- Supporting customer retention by responding to service needs, coordinating issue resolution, and monitoring account activity
- Analyzing account performance, service metrics, and customer feedback to identify improvement opportunities
- Coordinating with Operations, Billing, and other internal teams to resolve account issues and deliver agreed solutions
- Preparing account reviews, customer communications, and service summaries for internal and external stakeholders
- Identifying potential risks, service gaps, or upsell opportunities and escalating appropriately
Skills
- Managing day-to-day relationships for assigned customer accounts to ensure service delivery meets contractual expectations
- Supporting customer retention by responding to service needs, coordinating issue resolution, and monitoring account activity
- Analyzing account performance, service metrics, and customer feedback to identify improvement opportunities
- Coordinating with Operations, Billing, and other internal teams to resolve account issues and deliver agreed solutions
- Preparing account reviews, customer communications, and service summaries for internal and external stakeholders
- Identifying potential risks, service gaps, or upsell opportunities and escalating appropriately
Company Overview
Company H1B Sponsorship