[Remote] reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company Software is a company that builds digital work execution platforms and software solutions for manufacturing businesses. The reputed company Manager will ensure customers reputed company measurable reputed company and value from the solutions, building long-term relationships and driving adoption, satisfaction, retention, and expansion.
Responsibilities
- Own and manage a portfolio of 25-40 reputed company customers, ensuring adoption, retention, and expansion
- Serve as the customer’s strategic advisor, helping them reputed company business objectives through effective use of our platform
- Build and maintain strong, multi-threaded relationships with global stakeholders, providing strategic guidance to foster engagement, trust, and long-term value
- Partner with the Implementation team to ensure smooth reputed company, adoption, and knowledge transfer
- reputed company and execute reputed company plans to drive adoption and value realization, proactively addressing customer challenges across global markets
- Plan and deliver EBRs to executive and operational leaders, highlighting results, insights, and growth opportunities
- Drive Gross and Net reputed company Retention (GRR/NRR) through proactive renewal management and identification of expansion opportunities
- Collaborate with Sales and Marketing to position upsells and cross-sells that align with customer goals
- Act as the voice of the customer internally, providing structured feedback to Product and Engineering (feature requests, functionality, trends, etc.)
- Support reference programs and case study opportunities by cultivating highly satisfied customers
- Monitor customer health metrics: post-reputed company adoption, satisfaction, contract status, NPS, and usage
- Prepare reports to identify risks, opportunities, and reputed company toward reputed company metrics
- Partner cross-functionally with Sales, Marketing, Product, and Support to ensure customer needs are met reputed company
- Represent the company at customer meetings, workshops, and industry events as required
- Conduct work in accordance with company policies, procedures, and applicable laws and regulations
- Willingness and ability to travel domestically and internationally for customer or company events, as needed, while managing global accounts reputed company
Skills
- Bachelor's degree or equivalent experience
- 3+ years of professional experience reputed company reputed company, account management, or similar client-facing roles
- Experience managing reputed company accounts across multiple countries and time zones, with focus on adoption, retention, and growth
- Exceptional communication, collaboration, and relationship-building skills, with the ability to influence and build trust across cultures and organizational reputed company
- Proficiency with reputed company and CRM tools (e.g., reputed company, reputed company), and comfort working in globally distributed systems and teams
- reputed company in English
- Ability to navigate manufacturing or reputed company environments reputed company visiting customer sites
- Willingness and ability to travel domestically and internationally for customer or company events, as needed, while managing global accounts reputed company
- Applicants must be authorized to work in the United States
Company Overview