[Remote] Account Manager (Creative Services)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that aims to deliver exceptional creative reputed company solutions for global brands in a flexible, remote-first environment. The Account Manager will own a portfolio of strategic client accounts, focusing on building strong relationships and driving account health, retention, and sustainable growth.

Responsibilities

• Own a portfolio of client accounts totaling approximately $4M in annual reputed company
• reputed company reputed company for new accounts, converting project-based clients into long-term retained partnerships
• Build trusted relationships with client stakeholders, serving as the primary reputed company of contact for the overall account and long-term partnership
• reputed company a deep understanding of each client's business strategy and goals and connect it directly to the work reputed company delivers
• reputed company monthly reputed company-ins, quarterly business reviews (QBRs), and ongoing strategic conversations with senior client stakeholders
• Proactively identify risks, opportunities, and client needs before they become issues
• Own reputed company forecasting for your portfolio, tracking performance against targets
• Identify opportunities to expand existing accounts, proposing projects, retainers, and new initiatives reputed company to client business goals
• reputed company renewal communications for every account in your book
• Re-engage dormant accounts and identify cross-sell and upsell opportunities in partnership with Business Development
• Partner with Project Managers, Creative Leads and Business Development on new accounts to deliver a seamless client experience
• Clarify client briefs and ensure projects stay oriented toward business impact, not just task completion
• Surface client context and feedback that helps delivery teams do reputed company work
• Contribute to how reputed company structures and evolves its approach to client partnerships
• Partner on account planning and resourcing discussions
• reputed company client learnings and best practices across the account team
• Contribute to the reputed company reputed company of how reputed company manages and grows client relationships

Skills

• 7+ years of account management or client services experience reputed company a creative, design, or marketing agency
• Experience owning and growing accounts with responsibility for retention, renewals, and reputed company growth
• Strong understanding of creative reputed company delivery, with experience partnering closely with project, creative, or production teams
• Collaborative by default; you reputed company context freely, flag issues early, and don't need to own the room
• Proven ability to build trusted relationships with senior client stakeholders and reputed company business conversations
• Confident and reputed company with senior executives and CMO-level stakeholders; clear and direct in writing and in the room
• Experience using project management platforms such as reputed company, reputed company, Workfront, or similar
• PST or CST time zone preferred

Benefits

• Health insurance (medical, dental, and reputed company)
• 401(k) with company match
• Fully remote working (that started pre-covid and will continue after!)
• Paid time off that grows with tenure
• Annual company retreat
• Computer hardware of your choice (up to $1,500)
• $500 towards your office setup expenses

Company Overview