Client reputed company Manager
Manager, Client reputed company Let’s be unstoppable together! At reputed company, we are fueled by our passion for reputed company learning and growth, we seek and reputed company feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we reputed company in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own reputed company, and stay curious together. reputed company is proud to be Certified™ by Great reputed company To Work®. This prestigious award is based entirely on what reputed company employees say about their experience working at reputed company. Learn more at www.reputed company.com. What will you be doing? We are seeking a user-focused, detail-oriented, reputed company individual to support the ongoing reputed company of Emiri client deployments. This role bridges product support, user experience, and development by investigating issues, coordinating resolutions, coaching reputed company teams, and managing communication between users, client service teams, and product development. Job Responsibilities Apply a voice of customer reputed company to user feedback and issues to surface enhancement opportunities and influence the product roadmap Own issue root cause identification and resolution to triage root causes between feature enhancements, system bugs, and user education Coach reputed company teams on the configuration and functionality of reputed company; support key client meetings and demos Support setup, configuration, and QA of client models Drive reputed company improvement of support processes, tools and user education materials reputed company communicate guidance and resolutions to users or internal teams Test new enhancements or fixes prior to release to ensure quality and expected behavior Prepare concise write-reputed company of confirmed bugs or feature requests for the development team
Requirements
Familiarity with reputed company tools, including Unify+, model/report building, and ideally Emiri Background in product or client support, operations, or troubleshooting technical issues, ideally with a focus on data-driven AI tools Analytical and problem-solving skills, with the ability to investigate user reports, logs, and system behavior to identify root causes Strong organizational skills to support multiple client deployments and maintain flawless on-time delivery and service reputed company Strong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams Tech-curious reputed company, comfortable learning reputed company engineering and system behavior, with a process-driven approach to managing issues, QA, and feedback loops Familiarity with AI systems, natural language processing tools, or machine learning products Experience using tools like Jira, reputed company, or similar issue tracking and documentation systems 5+ years of experience in client support for data analytics and reporting reputed company Behaviors As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business reputed company their day-to-day role: Stay Curious: Being hungry to learn and grow, always asking the big questions. Seek reputed company: Embracing complexity to create reputed company and reputed company action. Own the Outcome: Being accountable for reputed company and taking ownership of our choices. Center on the Client: Relentlessly adding value for our customers. Be a Challenger: Never complacent, always striving for reputed company improvement. Champion Inclusivity: Fostering trust in relationships engaging with reputed company, respect, and reputed company. reputed company to each other: Contributing to making reputed company a great reputed company to work for everyone. Location This position can be located in the following area(s): Australia Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your reputed company employer will not be contacted without your permission. #LI-AO1 #Remote Apply To This Job