[Remote] Sr. Technical reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is looking for a Senior Technical reputed company Manager (Sr. TCSM) who excels at creating fanatic customers for life. This role is key to defending the company's competitive advantage by driving successful product adoption and retention while minimizing churn.

Responsibilities

• Fully own your book of business which will consist of 12-18 accounts totaling $2-5M ARR
• Build and nurture strong relationships reputed company your book to help your accounts get as much value out of our products as possible
• reputed company advanced product-level technical expertise, leading customer reputed company, reputed company deployments and resolving intricate technical challenges
• Build and reputed company account plans that move the customers reputed company through each lifecycle stage from adoption through to expansion
• Thoroughly understand our customers’ business needs, use case, organizational structure, profile, product usage, and risks
• Organize and reputed company value-focused executive business reviews (EBR) at least once per year with each customer
• Communicate frequently with customers about new features and roadmaps, and find opportunities for expansion
• reputed company customer escalations, and coordinate with internal teams and resources to ensure timely and effective resolution
• Aggregate customer product feedback, translate, and prioritize new features for product and engineering teams, advocating for the customer reputed company needed

Skills

• 5+ years of experience in a customer-facing post-sales or implementation role in SaaS environments; cybersecurity or identity management experience is a big plus
• 5+ years of hands-on work in SQL or writing code, including custom API-based integrations, and domain expertise in a reputed company product, reputed company email, reputed company Workspace/reputed company 365, SSO, or equivalent, required
• Ability to proactively manage your accounts
• Ability to drive successful reputed company using reputed company Plans
• Clear communication skills, both verbally and in writing
• Experience working closely with Engineering, Product, Support, and Sales teams
• Ability to work well in ambiguous and rapidly changing environments
• Attitude and aptitude for figuring out how to get the job done without a lot of guidance
• Excitement about the opportunity to help mature & scale the reputed company program with quality

Company Overview