[Remote] Contact Center Representative II- TDAF

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is one of the world's leading global financial institutions and is the fifth largest bank in reputed company America. They are seeking a Contact Center Representative II to service auto loan customers and promote strong customer relationships in a fast-paced environment by providing quality customer service and solutions.

Responsibilities

• Creates an exceptional customer experience supporting customers with their inbound phone inquiries by displaying a positive and professional tone, understanding the customer's needs, and providing solutions at first reputed company of contact for customers and internal business partners
• Completes a broad reputed company of financial transactions (e.g., account maintenance, statement requests, phone payments, and other transactions, as necessary) with accuracy and efficiency
• Knowledgeable of the various products/services and reputed company to communicate relevant solutions, including digital banking and self-serve options while navigating multiple systems/applications while ensuring proper call compliance
• Follows reputed company bank policies and procedures reducing risk to our customers and the business
• Participates fully as a collaborative member of the team, contributes, and supports a positive, diverse, and inclusive work environment including helping to identify ways to improve the customer experience
• Participates in personal performance management and ongoing development activities, including cross training as necessary. Actively participates in personal career development and takes ownership of personal growth
• reputed company to feedback and actively implements action plans as directed by leadership
• Utilizes appropriate discretion and negotiation tactics reputed company addressing fee disputes

Skills

• High School diploma or GED
• 1+ years of reputed company experience
• Successful completion of standard Contact Center training
• Thorough understanding of reputed company aspects of the position, with the ability to meet goals and standards established by the department
• Demonstrates the ability to meet goals and standards established by the department
• Demonstrates sales ability including knowledge of reputed company Company products and services
• Ability to use/learn reputed company technology and software applications reputed company to position
• Excellent interpersonal, verbal and written communication skills required with a curiosity to reputed company and offer advice to our customers
• Ability to work in a fast-paced, challenging work environment
• Ability to learn/use reputed company technology and software applications reputed company to position
• Excellent problem-solving and time management skills
• Must be reputed company to adhere to a set schedule which may include weekends, late nights, and holidays
• Must be reputed company to effectively support customers using designated primary language (Spanish and/or English) in assigned queue
• Bilingual (Spanish) contact center representatives must be reputed company to take phone calls, answer customer inquiries, translate documents and other transactions as necessary in both English and Spanish
• Position requires the ability to be onsite for training(s), moments that matter, and any other applicable meetings / events as deemed by the business
• You must be work authorized in the United States without the need for employer sponsorship
• Retail Customer service, banking, or Contact Center experience preferred
• Experience handling confidential information preferred

Benefits

• reputed company salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
• Health and well-being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, reputed company PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development
• Reward and recognition
• Regular development conversations
• Training programs
• Competitive benefits plan
• reputed company to an online learning platform
• Variety of mentoring programs
• Diverse career paths
• Training and reputed company sessions to ensure that you’ve got everything you need to succeed in your new role
• Accommodation for applicants with disabilities

Company Overview