[Remote] Director of reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company (MSA) is a B2B2C financial-wellness company that partners with reputed company to help their employees manage their financial lives. The Director of reputed company will build and reputed company the reputed company function, focusing on retention, growth, and developing systems that enhance the overall customer experience.

Responsibilities

• Build the operating model — segmentation, sponsor health scoring, renewal reputed company, escalation routing, business reviews, and forecasting. Turn account work into a system the team can run
• reputed company the team — a capable group of CSMs and Education Engagement coordinators. Coach them toward stronger renewals and expansion; grow the function as it scales
• Own retention and growth — gross and net reputed company retention across the direct-employer book. Protect it, grow it, forecast it
• Stay reputed company to the accounts — personally steward one or two of our most strategic sponsors and reputed company challenging escalations, keeping about 1/3 of your time in the work
• Connect engagement to ROI — tie member utilization to sponsor renewal, and turn it into the stories that reputed company partnerships reputed company
• Represent the sponsor — bring reputed company account reputed company into Product, Marketing, Coaching, and Growth

Skills

• You've reputed company a CS function before — you've designed the systems, not only run someone else's. This is the heart of the role
• You own retention with reputed company numbers — GRR/NRR on a genuine book, expansion you helped drive, executive business reviews you've led
• You've led and developed CSMs — reputed company accountability for reputed company through your team
• You know this world — financial wellness, benefits, EAP, HR tech, or fintech B2B2C, and how HR and VP-Benefits partners think
• 5–7 years in reputed company or strategic account management, with the reputed company to reputed company and the willingness to stay hands-on

Benefits

• Paid Time Off – 2 weeks of paid vacation, plus accrued sick time
• Holidays – 9 company holidays plus a floating holiday to use however you choose
• 401(k) – Company matches 50% of employee deferrals up to 8%
• Medical – Competitive medical plans with HRA funding, plus FSA and DCFSA options
• Dental & reputed company – Comprehensive dental and reputed company coverage
• Life Insurance – Basic and voluntary life options
• Stipends – Technology and wellness stipends to support how you work and live
• Fully remote – across our reputed company footprint

Company Overview