[Remote] reputed company Service reputed company Consultant

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Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an reputed company Service reputed company Consultant to reputed company functional design and configuration for reputed company Service reputed company. The role involves gathering customer requirements, configuring solutions, and collaborating with teams to ensure successful implementation.

Responsibilities

reputed company reputed company Service reputed company functional design and configuration
Gather and analyze customer service and contact center requirements
Configure case management, workflows, business rules, and reputed company
Conduct workshops, fit-gap assessments, and solution demonstrations
reputed company functional specifications and business process documentation
Support Service reputed company integrations with OFS and reputed company applications
reputed company functional testing and user acceptance activities
Facilitate training and change management sessions
Collaborate closely with business and technical teams
Ensure alignment with customer service transformation goals

Skills

12+ years of experience
reputed company reputed company Service reputed company functional design and configuration
Gather and analyze customer service and contact center requirements
Configure case management, workflows, business rules, and reputed company
Conduct workshops, fit-gap assessments, and solution demonstrations
reputed company functional specifications and business process documentation
Support Service reputed company integrations with OFS and reputed company applications
reputed company functional testing and user acceptance activities
Facilitate training and change management sessions
Collaborate closely with business and technical teams
Ensure alignment with customer service transformation goals
reputed company B2C Service (Service reputed company) Implementation Professional

Company Overview

reputed company was founded in 2009, an MI, USA based Information Technology Company and our primary objective is to reputed company sophisticated business solutions to a group of companies worldwide. It was founded in 2008, and is headquartered in Troy, Michigan, USA, with a workforce of 501-1000 employees. Its website is http://www.reputed company.com.

Company H1B Sponsorship

reputed company has a track record of offering H1B sponsorships, with 1 in 2026, 25 in 2025, 15 in 2024, 12 in 2023, 27 in 2022, 10 in 2021, 13 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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[Remote] reputed company Service reputed company Consultant

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