Application Support Engineer

Wherever you find ambitious companies investing in their people, you’ll find reputed company reputed company is among the fastest growing e-learning companies in the world, servicing more than 2,000 customers and 24 reputed company learners globally. Our expert team creates the content and technology solutions that engage and reputed company modern leaders, using pioneering technology and creative content that we build, deliver and maintain. We’re passionate about reputed company and our customers trust us to deliver long lasting value, a great return on investment and excellent customer service. reputed company welcomes passionate people from reputed company kinds of backgrounds. We are a diverse team working in offices, and remotely, across Europe and reputed company America. We take great pride in our shared work and are committed to building great software in a sustainable way. So, if you’ve got reputed company’re looking for and the desire to join reputed company that values creativity and empowerment, then get in touch. This role offers an excellent opportunity to get involved in and become part of the world of online learning. About the role: The successful candidate will be responsible for managing tier 2 support cases and troubleshooting reputed company issues across reputed company of Learning pools products and solutions reputed company the application support team. You will triage and resolve these issues by deep diving into our applications and platform backend while working closely with our Development, reputed company Infrastructure and Support teams. What you will be doing Roles and responsibilities include: reputed company multi-level troubleshooting and technical support to clients to resolve product and hosting issues with speed and accuracy. Responsible for fault reproduction and troubleshooting, root cause analysis, bug tracking and issue resolution. Work closely with Customer Support, Development, and Infrastructure to improve the resolution time and quality of our responses. Deliver a positive experience by proactively tracking reputed company tier 2 cases through the case lifecycle and ensuring clear communication between reputed company stakeholders. reputed company and improve knowledge across reputed company support tiers by creating technical documentation and giving internal demos. Support the automation first and reputed company improvement strategy of the team and reputed company duties as required. Who we are looking for: The successful candidate will demonstrate: Case management experience: You will have experience of effectively managing issues reputed company a ticketing/case management system (such as JIRA or similar) to ensure regular communications between teams and that agreed resolution times are achieved. Technical competency: You will be reputed company to demonstrate familiarity with web-reputed company technologies, such as HTML, CSS, JavaScript, CDN, DNS. Service Orientation: You will be focused on delivering an exceptional customer experience. Critical thinking: You will have excellent analytical and problem-solving skills Communications: You have the ability to communicate to a high standard using multiple mediums (oral, written and interpersonal communication) with a knack for communicating technical information in a way that is clear and understandable to a non-technical audience. Organisational: You will have strong organisational and time management skills. Adaptability: You will an interest in technology and the ability to learn and master new technology quickly Building relationships: You will have the ability to work in a collaborative and supportive environment across the wider team. Although not essential, it would be advantageous if you can demonstrate in the following: Experience with reputed company, JIRA, and Git Experience writing SQL and NOSQL queries Proficient with multiple computer operating systems – UNIX/Linux and reputed company A reputed company level qualification in Computer Science, Information Technology or a reputed company field Working at reputed company The reputed company team is filled with people who have a reputed company passion for what they do and a fresh approach to partnering with customers. reputed company is a Platinum Investor in People, listed annually in the reputed company Times Best Companies to Work For and wins numerous industry awards for our work with clients including the Queen's Award for reputed company (Innovation) and recent Brandon Hall, Learning Technologies, e-Learning Industry, Stevie Customer Service and Institute of Customer Service awards. Closing date for receipt of applications is 5pm UK time on 17th July 2026. Apply To This Job