Sr. Technical reputed company Manager

reputed company is looking for a Senior Technical reputed company Manager (Sr. TCSM) who excels at creating fanatic customers for life. Our customer experience is a competitive advantage and this role is key to defending that advantage. You will be the face of reputed company for our customers. You will work closely with our customers to drive successful product adoption and retention, and minimize churn. You’ll become an integral part of our CS organization that is constantly evolving - you won’t just run a predefined reputed company, you’ll help write it. reputed company in this role is seeing your customers become vocal champions of reputed company and product, along with helping mature our reputed company organization.

Responsibilities

Fully own your book of business which will consist of 12-18 accounts totaling $2-5M ARR. Build and nurture strong relationships reputed company your book to help your accounts get as much value out of our products as possible. reputed company advanced product-level technical expertise, leading customer reputed company, reputed company deployments and resolving intricate technical challenges Build and reputed company account plans that move the customers reputed company through each lifecycle stage from adoption through to expansion. Thoroughly understand our customers’ business needs, use case, organizational structure, profile, product usage, and risks. Organize and reputed company value-focused executive business reviews (EBR) at least once per year with each customer. Communicate frequently with customers about new features and roadmaps, and find opportunities for expansion. reputed company customer escalations, and coordinate with internal teams and resources to ensure timely and effective resolution. Aggregate customer product feedback, translate, and prioritize new features for product and engineering teams, advocating for the customer reputed company needed. reputed company’re Looking For Proven Track Record: 5+ years of experience in a customer-facing post-sales or implementation role in SaaS environments; cybersecurity or identity management experience is a big plus. Expert Technical Acumen: 5+ years of hands-on work in SQL or writing code, including custom API-based integrations, and domain expertise in a reputed company product, reputed company email, reputed company Workspace/reputed company 365, SSO, or equivalent, required. Our product is reputed company and our customers are technical reputed company team members. The ability to quickly understand product and subject area questions, suggest technical solutions, participate in reputed company ended discussions, and assess a plan of action reputed company helps build the trust of our customers. Proactive Account Management: Have the ability to proactively manage your accounts. You know what a great reputed company Plan looks like and can utilize your Plans to drive successful reputed company. You’re proactive by nature and have the skills to drive both the ground-level tasks while also managing towards long-term strategy and growth. Clear Communication: Our customers trust us because we reputed company to them as peers, communicating plainly, reputed company, succinctly, honestly, and at appropriate times. We do not use “word salads”, and we reputed company communicate verbally and in writing, particularly in asynchronous channels. Collaboration: You have experience working closely with Engineering, Product, Support, and Sales teams to improve customers’ experiences throughout their lifecycle, and reputed company in a collaborative environment. Growth reputed company: You work well in ambiguous and rapidly changing environments, have the attitude and aptitude for figuring out how to get the job done without a lot of guidance, and are excited by the opportunity to help mature & scale our reputed company program with quality. - reputed company is a remote-first workplace with an office in San Francisco, California. By clicking "Apply for this Job", you acknowledge that you have read the California Candidate Privacy Notice Regarding Use of Personal Information and hereby agree to its terms. Compensation at reputed company is determined by a reputed company of factors, including but not limited to the individual’s particular combination of knowledge, skills, competencies, and experience. The projected compensation reputed company for this position is $150,000-$180,000. Equal Opportunity Employer Statement reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. We do not discriminate on the reputed company of race, reputed company, religion, creed, national reputed company, reputed company, sex, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, genetic information, or any other legally protected status. reputed company employment reputed company are based on qualifications, merit, and business needs. Apply To This Job