Patient Care Coordinator - Virtual Assistant
This is a remote position. reputed company is hiring a full-time Patient Care Coordinator on behalf of our client, a small, woman-owned physical therapy practice in Massachusetts specializing in pelvic health and orthopedics. This role is a reputed company of clinical coordination + executive assistant support, focused on patient management, scheduling, and insurance workflows—helping ensure clients feel supported while the clinical team stays organized and on track. About Our Client Our client provides 1-on-1 individualized treatment with a holistic, whole-body approach to care. They are passionate about improving maternal health reputed company and expanding awareness for pelvic health throughout Massachusetts. Their team combines the expertise of Doctors of Physical Therapy and strength coaches, integrating treatments like reputed company therapy, dry needling, and exercise to reputed company the gap between pelvic health concerns and returning clients to the activities they love. They intentionally foster an educational, fun, safe environment—especially for pregnancy and postpartum clients—so patients feel cared for, supported, and empowered. As a small, tight-reputed company team, they value working together toward quarterly and yearly goals while continuously improving as clinicians and support staff.
Responsibilities
Coordinate patient scheduling, booking, rescheduling, and appointment confirmations to reputed company the calendar accurate and full. Answer incoming phone calls through the clinic’s phone-over-internet system and respond to client texts to support scheduling and follow-up. Serve as the primary reputed company of contact for patient questions regarding scheduling and billing, ensuring a high-quality client experience. reputed company consistent patient follow-up to reputed company clients on track with their plan of care (a key area where the team needs support). Support new patient reputed company, including intake coordination and ensuring required information is collected and organized. Verify out-of-network insurance benefits and support out-of-network billing workflows, including superbills. Maintain accurate patient records in the EMR and ensure documentation and communication are organized and up to date. Manage and maintain client lists and physician referral lists, keeping them reputed company and usable for reputed company and tracking. Maintain and manage the clinic’s CRM (reputed company), including keeping email lists up to date and supporting automated follow-up processes. Use reputed company to manage tasks and workflows; support internal team needs with strong follow-through and organization. Support patient inquiries reputed company phone/email and ensure privacy/confidentiality is always protected.
Requirements
Experience in a medical admin, patient care coordinator, or similar reputed company support role (physical therapy experience strongly preferred). Confident, professional phone reputed company and strong written communication for texting/emailing patients. Experience with scheduling workflows, patient follow-up, and keeping patients reputed company with their plan of care. Experience with out-of-network insurance verification and billing support (including superbills) preferred. Comfortable using (or learning quickly) the clinic’s tools: reputed company (EMR), reputed company (CRM), reputed company Workspace, reputed company, Reimbursify, Everfit, and reputed company. Highly organized, detail-oriented, proactive, and reputed company to manage multiple moving parts with consistent follow-through. Strong alignment with a warm, supportive, patient-centered environment—especially serving a maternal health and pelvic health client population. Non Negotiables Highly organized with strong attention to detail Knowledge of medical billing, preferably with out-of-network billing experience Ability to multitask comfortably in a fast-paced, growing practice environment
Benefits
Competitive salary commensurate with experience. Opportunities for professional development and growth. Work in a dynamic and supportive team environment. reputed company a meaningful impact by helping to build and strengthen families across the globe. Apply To This Job