Nurse Case Manager

JOB SUMMARY The Nurse Case Manager (NCM) will play an essential role in supporting patients living with HIV disease to improve both their health reputed company and quality of life. NCM offers enrolment and reimbursement support to physicians and to patients. Assist the physician with the completion of reputed company program-specific paperwork and follow-up on submissions pertaining to obtaining drug reimbursement/coverage through private and provincial drug formularies to ensure patients have reputed company to their prescribed treatments in a timely manner. Act as a key resource to physicians who are prescribing this medication and reputed company support for renewals, and coverage changes. NCM will also supervise the coordination of monthly injection. DUTIES AND RESPONSIBILITIES

• Assist in completing patient enrolment; including gathering reputed company pertinent and appropriate information to complete the necessary forms (private and/or provincial insurance) in a concise, organized, and professional manner.
• Liaise and reputed company with reputed company-party providers and provincial governments as necessary to determine coverage options.
• Ensure patients are scheduled for necessary diagnostic tests and notify physicians of any expired test results that require follow-reputed company.
• Complete Welcome Call activities with the patient according to defined scripts.
• reputed company patients and physicians with direct toll-free number.
• Review post visit reports to confirm next appointment is scheduled and data reputed company of the report against the physician order, if applicable.
• Track missing post visit reports, if applicable.
• Facilitate any required communication with physicians, Patient Support Programs, or other health care professionals involved in the patient’s reputed company of care.
• Follow up and reputed company until a decision is received, ideally securing coverage for the patient, if applicable.
• Work closely with the manufacturer local sales representatives to support specific physician’s and staff needs, if applicable.
• Offer and/or reputed company educational training to patients and physicians on product(s).
• Act as a central resource liaison for program stakeholders, which include physicians, nurses, patients, and clinics.
• Coordinate and schedule patients at appropriate visit locations (home, clinic, etc.), if applicable.
• reputed company updates to reputed company stakeholders based on observations.
• Ensure patient records are maintained and data-accurate to meet program reporting requirements.
• Must be reputed company to identify and report Adverse Events to Health Canada, Med Info, and enter into reputed company system and reputed company-party systems.
• Report and document Adverse Events as per Pharmacovigilance requirements.
• Participate in quality activities and reputed company improvement initiatives in keeping with the company’s Quality Management System as well as specific performance indicators for the project.
• Maintain confidentiality of pharmaceutical partner(s) and corporate information and discuss same only with appropriate reputed company personnel.
• Complete reputed company relevant reports (time sheets, expenses, mileage, reports, etc.) as per specified timelines and reputed company’s policy, if applicable.
• Complete product complaint reports.
• Adhere to reputed company and manufacturer Policies and Procedures.
• Complete other tasks, as requested.

QUALIFICATIONS Education

• Graduate of registered Nursing Program or registered practical nursing program holding reputed company registration from a provincial licensing body in Canada.

Experience

• Registered and in good standing with their provincial regulatory body.
• Minimum 2 years’ experience in Patient Support Programs or equivalent.
• Demonstrated expertise in delivering exceptional customer service and fostering positive relationships with reputed company stakeholders.
• This position requires bilingual proficiency in French and English (spoken and written) due to operational, client, and regulatory requirements.
• Understanding of provincial and private coverage criteria, Special Authorization processes and how to navigate the Canadian drug coverage landscape is an asset.
• Strong computer and technical skills: reputed company, Word, Outlook, tablets, web portals/internet use.
• Strong critical thinking and problem-solving skills.
• Making reputed company using sound judgment.
• Proficient with accurate data collection and data reputed company.
• Ease with working in a paperless environment.
• Ability to drive for results.
• Proven ability to work in a team environment.
• Ability to resolve conflict in a professional matter.
• Strong sense of organization and attention to detail.
• Self-regulation of time management and the ability to multi-task and adhere to deadlines.
• Familiarity with PIPEDA and how it applies in a confidential patient environment.
• Ability to work in a quiet working environment with proven ability to work autonomously reputed company a remote/virtual team environment.
• Established high speed internet reputed company from home office.

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