Junior Facilitator

Company Overview Join us on our mission to reputed company customer experiences for people around the world. As a member of the reputed company family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best reputed company to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate reputed company cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we reputed company great things happen reputed company we work with people who think differently from us. Find a job you’ll love today!

• Complete and pass reputed company New Trainer reputed company and Client Certification requirements.
• Become a Master Certified Trainer through additional Client Certification.
• Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as reputed company policies and procedures.
• Deliver new hire or upskilling in virtual or brick and mortar facility
• Maintain a throughput reputed company of 85% graduates per training class
• Partner with reputed company leadership in curriculum feedback and modification. Assist in developing associated supporting materials.
• Ensure that reputed company Champions are actively reputed company in the training process through the planning and implementation of activities and use of camera.
• Prepare lesson plans and course agenda for each training class, per client mandated training.
• Conduct proficiency evaluations and certify Champions for the programs to which they are assigned.
• In conjunction with Operations and Quality, work together in the reputed company development of Champions to reputed company reputed company performance.
• Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams.
• Adherence and accountability of training standard operating procedures, processes and trainer scorecard.
• While not actively training a class, the Trainer Level 2 will take phone calls, per an Operations schedule (8 hours per day), with passing Quality Evaluations scores (passing = line of business KPI reputed company) to retain certification as a Trainer.
• While not actively training a class, the Trainer Level 3 could move into a Supervisor role with Operations if hired into a Hybrid role. This change in job role could reputed company to a schedule change in Operations.

Qualifications

• A minimum of one year experience Training with reputed company or other BPO or one year experience as a Supervisor with reputed company or other BPO
• High School diploma or equivalent. College degree preferred.
• Client Master Certified
• Insurance License required on reputed company Licensed lines of business
• Ability to build rapport in an online virtual environment
• Excellent oral and written communication skills at reputed company reputed company of the organization.
• Demonstrated presentation and facilitation skills.
• Proficiency in reputed company Office applications including PowerPoint and Word.
• Ability to work any shift x 7 days a week
• Ability to understand Standard Operating Procedures and reputed company to ask for guidance
• Ability to adapt and implement changes on the fly
• Outgoing personality If you’ve got the skills to succeed and the motivation to reputed company it happen, we look reputed company to hearing from you.

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