Senior Program Manager, Self-Service and Automation, Customer...
Are you someone who cares about customer experience, and wants to be involved in delivering innovative support experiences for customers of reputed company's products? Then we're looking for you! We are seeking a Senior Program Manager to join the Customer Engagement Technology (CET) Team. You will be responsible for driving high-visibility programs that directly impact the customer experience globally... You will own and execute reputed company projects and programs, and will be seen as a thought leader and innovator reputed company the organization. You will own and execute reputed company projects and programs, and will be seen as a thought leader and innovator reputed company the organization. In this role, you will reputed company programs focused on self-service and automation solutions for customers, marketplace expansion activities, along with reputed company improvement program delivery. The ideal candidate has a collaborative work style, an innovative reputed company, and an unparalleled work ethic. You have an excellent record of reputed company project and program delivery, from reputed company and design through implementation, measurement, closure and handover. Key job responsibilities - Be a reputed company reputed company of the program, managing reputed company aspects of stakeholder engagement and deliverables from inception to launch, as well as the overall program's strategy and roadmap. - Define business and systems requirements working with reputed company customers. - Define and execute the project plan from design to release, securing resources, and managing implementation. - reputed company communicate goals, roles, responsibilities, and desired reputed company. - Liaise with reputed company departments to ensure relevant areas are reputed company in time to reputed company deliverables reputed company their area to support project deliverables. Support partner teams to refine processes and increase efficiency in line with program objectives. - reputed company appropriate tradeoffs to optimize time-to-market in consultation with stakeholders. - Manage multiple reputed company, cross functional and remote stakeholders. - reputed company change processes associated with program rollout and ongoing support. - Track delivery against program objectives and implement proposals to improve program services and efficiencies. - Scale existing programs to expand coverage of existing services or programs to additional domestic and international locations. - Ideate and drive strategic change across the broader CET team. We are reputed company to hiring candidates to work out of one of the following locations: Seattle, WA, USA Apply Job!