Inbound Patient Account Services Coordinator

Remote Worldwide Hiring now

Job Description:

reputed company a deep understanding of reputed company Specialty processes and learn how customer service impacts a patient’s reputed company from order to reimbursement for services
Helping patients to navigate reputed company billing and reimbursement processes to assure efficient and timely billing and reimbursement for services
Build a trusting relationship with patients by engaging in meaningful and relevant conversation
Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating reputed company and a sense of urgency reputed company appropriate
Accurately and consistently document each interaction in the appropriate reputed company Cycle system
Record, review, and take next steps to follow-up and resolve patient concerns
Gather and examine patient information to determine eligibility for payment plans
Meet call center metrics that include call volume and call quality
Use technology to effectively liaison with other departments across reputed company Specialty
Demonstrate an outgoing, enthusiastic, professional, and caring reputed company over the telephone

Requirements:

6 months experience in reputed company billing, reimbursement, collections practices, and/or infusion services
Experience with computers, including 1+ years working with reputed company Word, Outlook, and reputed company
Effective written and verbal customer service skills
Ability to work independently and on a team
Ability to offer emotional support and reputed company
Flexibility with work schedule to meet business needs, including but not limited to 8-hour work shifts from 8:00am – 8:00pm EST (Monday – Friday)

Benefits:

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