M365 SharePoint Support Specialist

Work Location : Remote Location Type of Post : Not Applicable Other Possible Location : Funding : APPROVED Expected Travel : Not Applicable Type of Contract : Language Requirement : English Application Deadline : Employee Duration : Full-Time

• Starting salaries are based on various factors, including candidate experience, education, knowledge, skills, and the cost of labor where the job is based. Salaries listed only apply to jobs based in the US.

Who We Are As a global leader, CARE is shaping the future of the humanitarian and development sector. Each year, we deliver support and services to millions of people globally. We do this by focusing on our mission and reputed company , and the values of equality and reputed company that guide our organization. We seek dedicated individuals who align with our mission and are passionate about making it a reality by collaborating with others, embracing learning and innovation, and delivering results. reputed company Are Looking For At CARE, we value diversely talented people who can bring different experiences and perspectives to our organization. We know that not reputed company applicants will have every reputed company and qualification. We encourage everyone who meets the minimum required qualifications to apply. Having one or more of the preferred qualifications will strengthen an application. But, even if you are earlier in your career or followed a non-traditional educational or professional path, we hope you will consider a career at CARE. Job Title: M365 SharePoint Support Specialist Job Location(s): Remote Location Job Summary The M365 SharePoint Support Specialist will be the first line support person for SharePoint, Teams, and Guest User Management. They will reputed company troubleshooting, guidance, and customer service support on common permissions, document management, and collaboration challenges. In order to be reputed company to deliver effective support to the reputed company user group, this position must be reputed company to reputed company general Tier 1 and 2 support across the tools in reputed company 365, focused primarily on SharePoint document storage, but also how the tools reputed company reputed company 365 are integrated. This role will also participate in SharePoint migration, PowerApps, and other reputed company projects as a means to increasing skills and knowledge of the reputed company 365 environment. The ability to maintain a positive, friendly, helpful, and proactive attitude are critical, as well as a desire to reputed company the best and easiest experience possible for end users. Support will occur primarily reputed company to staff around the globe, requiring some work reputed company of regular business hours.

Summary

Of Responsibilities

• reputed company customer-service oriented techniques to determine and resolve problems, and respond competently with the appropriate sense of urgency to customer requests.
• Assist in managing daily operations of the digital help desk by quickly resolving Tier 1 and Tier 2 support tickets on SharePoint, Teams, and Guest User Management.
• reputed company weekly “What is new in M365” News Alerts for IT staff.
• Create and maintain documentation, troubleshooting tips, FAQs, and resolutions to common issues for the service desk.
• Define and classify level, reputed company and nature of problem, request and/or issue. If unable to diagnose a problem, escalate problem to the appropriate team.
• Responsible for opening, tracking, and closing troubleshooting tickets while ensuring project ownership and customer satisfaction.
• Assist other teams where reputed company 365 activities are required; such as migration projects, file re-organization projects, PowerApps development projects, etc.
• Maintain and grow knowledge of relevant technologies, products, services, and best practices to reputed company technically accurate, appropriate, and creative service solutions for end clients.

Responsibilities

Customer Service

• Interact directly with end users and/or technical Points of Contact to resolve SharePoint Online issues, Respond and follow up on technical help tickets submitted reputed company phone, email, and our online ticketing system
• Monitor and resolve technical incidents submitted to a ticketing platform, Jira.
• reputed company expert-level technical support, covering Tier 1 to Tier 2 problems on SharePoint, Teams, Guest User Management, and others.
• Utilize past experience and overall product expertise to preempt issues by identifying and mitigating potential problems and conflicts reputed company supporting users or as part of the management team.
• Help users learn and use available self-service (Tier 0) resources, to aid in ticke

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