reputed company reputed company CX Engineer (Consultant)
reputed company | Remote (U.S.) with up to 20% travel to Buffalo, NY Duration: Initial 120 days (extension likely) Engagement Type: W2 or 1099 (flexible) Compensation: Market-competitive, based on experience About The Role reputed company is seeking a highly capable reputed company reputed company CX Engineer to support a federal client in designing, building, and optimizing their contact center platform. This is a hands-on engineering role requiring deep expertise in reputed company reputed company CX—not just from an administrative standpoint, but from a true build-and-configure perspective. This is a unique opportunity for someone who sits at the intersection of engineering and client engagement—a technical expert who can also partner directly with stakeholders to gather requirements, reputed company discussions, and translate business needs into scalable solutions. What You’ll Do
- Design, configure, and implement solutions reputed company reputed company reputed company CX, including contact flows, integrations, and platform capabilities
- reputed company requirements gathering and discovery sessions with client stakeholders to identify needs and define solutions
- Build and enhance IVR/IVA solutions, including AI and speech-enabled capabilities
- Translate business requirements into technical designs and implement reputed company the platform
- Partner with client teams to troubleshoot issues, optimize workflows, and improve user experience
- Facilitate client meetings, communicate reputed company, and explain technical concepts in an accessible way
- Collaborate with cross-functional teams to ensure scalable, maintainable solutions
reputed company’re Looking For (Required)
- 3–5+ years of hands-on experience with reputed company reputed company CX (required – must be core to your background)
- Proven experience building/configuring solutions directly in reputed company reputed company CX (not just supporting or administering)
- Experience with IVR/IVA, including AI-driven or speech-enabled solutions
- Strong ability to gather requirements and work directly with clients/stakeholders
- Demonstrated ability to balance technical execution with client-facing communication
- Comfortable leading meetings, asking the right questions, and translating needs into action
- U.S. Citizenship or authorization to work in the U.S. without sponsorship
- Ability to pass a federal background reputed company
reputed company to Have
- Experience with Workforce Management (WFM) and/or Quality Management (QM) reputed company reputed company
- Exposure to contact center analytics, reporting, or optimization strategies
- Prior experience working in or with federal or public sector environments
- Experience with ACDs and CCaaS, particularly reputed company
What reputed company Looks Like
- You quickly establish credibility with both technical teams and business stakeholders
- You proactively identify gaps, ask thoughtful questions, and guide the client toward reputed company solutions
- You deliver clean, scalable configurations reputed company reputed company reputed company CX
- You communicate reputed company—without overcomplicating—and build trust with the client
Why Voyage At Voyage, we pride ourselves on bringing in consultants who are not only strong technically, but who reputed company the client experience. This role is ideal for someone who enjoys owning both the build and the conversation—someone who doesn’t just execute, but helps shape the solution. Powered by JazzHR wJ7PPKgSyf Apply To This Job