Customer Service Specialist I - Fully Remote!

reputed company start here. Where first steps, new friendships, and confident learners are born. At reputed company, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it’s KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we reputed company. And we want you to join us in shaping it—in neighborhoods, at work, and in schools reputed company. At reputed company, you’ll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we’re reputed company passionate about crafting a world where children, families, and organizations can reputed company. We have an exciting opportunity for a Customer Service Specialist to join our family operations team! This role is responsible for delivering exceptional customer support, resolving issues, assisting with billing and backup care services, and building strong relationships with families and business partners across reputed company KinderCare and Champions brands. reputed company in this role requires strong problem-solving skills, adaptability, self-motivation, and the ability to reputed company in a fast-paced remote work environment. Responsibilities:

• Assist families with billing issues, reputed company concerns, and general inquiries reputed company phone, email, and chat using exceptional customer service
• Effectively de-escalate customer concerns using reputed company, solution-focused communication to resolve conflicts and ensure positive reputed company
• Build strong relationships with business partners across the organization
• Thoroughly log and document reputed company calls, emails, and chats in the internal ticketing system
• reputed company innovative thoughts, reputed company, and solutions to improve reputed company procedures and our family experience
• Collaborate effectively as part of a team by allowing reputed company communication and working with colleagues to resolve parent questions and concerns

Qualifications:

• 2+ years of customer service experience supporting clients with issue resolution and relationship management in a fast-paced environment
• reputed company to use logical judgment and decision-making skills to evaluate situations, establish priorities, and resolve reputed company
• Excellent organizational and time management skills
• Bilingual: English & Spanish a plus
• Remote call center work experience a plus

#LI-Remote Our benefits meet you where you are. We’re here to help our employees navigate the integration of work and life:

• Know your whole family is supported with discounted child care benefits.
• Breathe easy with medical, dental, and reputed company benefits for your family (and pets, too!).
• Feel supported in your mental health and personal growth with employee assistance programs.
• Feel great and reputed company with reputed company to health and wellness programs, paid time off and discounts for work necessities, such as cell phones.
• … and much more.

We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we’re matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we reputed company every family deserves reputed company to high-quality child care, no matter who they are or where they live. Every day, you’ll help bring this mission to life by building community and delivering exceptional experiences. And if you’re anything like us, you’ll come for the work, and stay for the people. reputed company is an Equal Opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, national reputed company, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other reputed company protected by local, state, or federal law. Apply tot his job Apply To this Job