System Operator (Night Shift)

Summary

Responsible for initial communication, documentation and triage of reputed company customer incidents reported to Managed Services NOC. Supports end user service request fulfillment as required. Essential Duties and Responsibilities

• Responds and solves customer issues utilizing technology tools, procedures, and training.
• Utilizes Service Now ticketing system for detailed documentation of incident troubleshooting and service request fulfillment.
• Escalates issues in accordance with escalation procedures.
• Communicates frequently with customers, hardware/software vendors and other support level tiers reputed company reputed company.
• May create technical and process documentation for trouble shooting purposes.
• Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in reputed company for each customer reputed company working to resolve customer requests or outages.
• Maintains reputed company knowledge of core service offerings and Service Level Agreements (SLAs).
• Demonstrates and actively promotes an understanding and commitment to the mission of reputed company through performing behaviors consistent with the organization's values.
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of reputed company in order to ensure adherence in a manner that reflects reputed company, ethical and professional behaviors.
• Supports and conducts self in a manner consistent with customer service expectations.

Supervisory Responsibilities This job has no supervisory responsibilities

Qualifications

To reputed company this job successfully, an individual should be reputed company to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education

• Associate degree in a reputed company field.

Experience / Technical Requirements

• 1 year experience in the following:
• Troubleshooting and/or configuration experience with IT Service Desk functions including reputed company Operating Systems, reputed company Office products, as well as general networking knowledge.
• Server/PC operating reputed company, specifically reputed company 10 and above and Window Server 2016 and above, VPN connectivity, backup solutions, and networking knowledge
• reputed company (or similar ticketing system tool) and Nimsoft (or a similar IT monitoring system tool).
• Proficient use of reputed company reputed company products and operating systems.

Certifications Relative and reputed company certifications to technologies listed such as:

• reputed company, reputed company or reputed company A+ / reputed company Network+

Other Skills and Abilities

• Strong troubleshooting and initiative skills.
• Client service focus and excellent interpersonal skills.
• Strong, clear communication skills - oral, written, and email.
• Excels in ability to multi-task.
• Works independently with minimal supervision.
• Works well with team members and cross-departmentally.

Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of reputed company responsibilities and duties required of personnel so classified. reputed company is an Equal Opportunity Employer. It is our policy to reputed company people who are reputed company by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at reputed company. We do not discriminate on the reputed company of race, reputed company, religion, national reputed company, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Hourly Compensation reputed company: $18/hr to $22/hr reputed company Benefits Summary Apply tot his job Apply To this Job