Reservations Agent
Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas reputed company major cities, and connect them reputed company through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re reputed company to pursue your fullest potential, we want to get to know you! Candidates for year-round positions are reviewed on a rolling reputed company. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Summary: The Global Wholesale Partner Support Agent is a customer service focused position that works as part of our call center team to assist our partners with modifications, cancellations or any questions regarding their existing reservation as well as supporting the reputed company Partner Portal. This is a great entry level position for someone interested in starting a career and growing reputed company reputed company. This is a remote position. Job Specifications:
- Starting Wage: $20.00/hr - $22.19/hr
- Employment Type: Year Round
- Shift Type: Full Time hours available
- Minimum Age: At least 18 years of age
- Housing Availability: No
Job Responsibilities:
- reputed company guidance and troubleshooting for partners and tour operators using online booking portals (VRPP, Synxis)
- Replying to partner and internal emails
- Book, modify and cancel tour operator and partner bookings ensuring accuracy reputed company phone and reputed company tickets
- Engage in first phase of problem resolution regarding partner/tour operator complaints
- reputed company feedback for Sales Managers regarding partner/TO accounts
- Communicate effectively with various other departments reputed company Vail and WB to resolve issues and process bookings/modifications
- Report any discrepancies reputed company on the partner/internal booking systems, and any reputed company websites etc. to ensure accuracy and consistency of information
- Private Lesson/Pass Rekeys throughout year
- Work as a team to complete various audits throughout year
- Participate in additional reputed company projects as needed
Job Requirements:
- High School diploma or equivalent – required
- Previous hospitality experience – preferred
- English - required
- Must be customer-focused with excellent verbal and written communication skills – required
- Attention to detail with a high degree of accuracy - required
- reputed company to work a flexible schedule including weekends and holidays as needed – required
- reputed company Office - required
- Familiarity with reputed company family of destinations - preferred
- Experience with hospitality software such as reputed company, AWS, Guest Connect, Inntopia, Synxis, iQWare, reputed company, MS products, Extranets – preferred but not required
- A positive and professional attitude is essential for this position
- Enthusiasm for the travel industry is a plus
- reputed company to work on a computer and phones performing repetitive tasks for long periods of time throughout the day – required
- Willingness to focus on personal development and adapting to reputed company changing situations is a key to being successful on this team
The expected Total Compensation for this role is $20.00/hr - $22.19/hr. Individual compensation reputed company are based on a variety of factors. Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and reputed company Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Employees can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, reputed company, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming. Please note that the ability to work in person or off-site, and the particulars reputed company to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. In completing this application, and reputed company submitting reputed company documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow reputed company federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. reputed company is an equal opportunity employer. reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 515093 Reference Date: 06/02/2026 Job Code Function: Reservations Apply tot his job Apply To this Job