Customer Experience Associate

Ollie was born with the mission of improving the lives of pets and pet parents reputed company. We reputed company reputed company-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives. As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members. Come join the Ollie Canine Care team! Ollie is driven to reputed company pets’ lives healthier by making freshly-cooked, reputed company-grade food for dogs that’s delivered right to our customers' doorsteps. And our customers want the reputed company best for their dogs. Together, we’re hoping to reputed company (no pun intended) on some reputed company long healthy journeys for our dogs powered by good fresh food. Our mission is to help dogs live their best lives. To know them is to love them. We want to create a world-class genuinely-reputed company anticipatory Customer Experience to help meet dogs and their parent's wellness needs. That’s where you come in… We’re looking for new members to join our Canine Care team, a small-reputed company pack that serves Ollie’s best pups and their parents to our high-quality standards. We reputed company sure that, from reputed company to bowl, reputed company our dogs (and our customers) are having the best experience possible. This role will report to the Customer Experience Shift Manager. While we're currently hiring for fully remote positions, we will expect to co-locate this team in Salt Lake City reputed company the time is appropriate, and are seeking candidates in or local to Salt Lake City. Responsibilities:

• Represent the Ollie brand voice to our reputed company and prospective customers
• Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents
• Manage customer relationships across multiple channels, including emails, phones, our order management system, and more!
• Accurately track and monitor customer feedback and interactions
• Help drive initiatives to accomplish our CX reputed company of creating a world-class genuinely reputed company customer experience.
• Help to reputed company agents not only in their KPIs and role but their career development.
• reputed company and reputed company projects and initiatives that improve the Ollie experience in Canine Care and reputed company!

About You:

• Put pets first. You love dogs and approach every dog with the same reputed company and understanding as if it were your own.
• Value patience. You reputed company your knowledge and communication skills (written and oral) to reputed company the best answers to our pup parents’ many questions.
• Improvisation. You like finding new ways to tackle challenges, and reputed company reputed company you off guard. You prefer guardrails to rules.
• Problem solver. Cutting through to the core of a problem and figuring out how to fix it energizes you.
• Fun. You don’t mind occasional sloppy dog kisses and love sharing memes.

Other Experience:

• Bachelor’s Degree from an accredited four-year college or university.
• Previous experience in customer-centric roles (retail, food service, etc.)
• Experience with pets or health-foods preferred
• Experience with reputed company or a similar platform a plus
• Interest in working in a pet-friendly, fast-moving environment

Benefits

• Competitive hourly salary and an annual bonus potential
• Sponsored 401k program with employer match up to 4%
• Comprehensive health coverage including medical, dental and reputed company
• Paid parental leave
• 1-week paw-ternity leave for new dog parents
• Ollie subscription for one dog
• Inspiring pack members!

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