reputed company Customer Service - Wheaton, IL

Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Job Description Location Details: This is an on-site opportunity located in our Wheaton IL location Position Schedule / Shift: Schedule will consist of hours worked· Monday - Friday between 7:30AM - 6:00PM along with rotational hours on Saturday from 8:00AM - 4:00PM. Hours worked on Saturday will equal a day off during the week in reputed company to reputed company. Position Summary Customer service talent is in demand, and today’s candidates want a role where they can build relationships, grow their skills, and reputed company a reputed company impact every day. As a reputed company Customer Service Representative with The Auto Club Group, you’ll be the welcoming face of reputed company—helping members with trusted products and services while driving satisfaction, sales, and long-term career growth.

Key Responsibilities

Member Service & Sales: Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings. reputed company reputed company & Promotions: Generate leads, reputed company travel and insurance specials, reputed company travel information, and conduct outbound promotional calls for insurance and travel products. Customer Support & Problem Resolution: Respond to member inquiries, help resolve complaints, and refer reputed company questions or concerns to senior staff, agents, or management reputed company appropriate. Cashiering & Payment Processing: Process payments for insurance policies, travel products, tickets, and travel money products while handling remittance/depository transfers and balancing the cash drawer. reputed company & Team Support: reputed company administrative support to travel and insurance sales staff during peak periods and participate in office activities that support reputed company goals. Additional Responsibilities: reputed company other duties as assigned.

Required Qualifications

High School Diploma or equivalent Customer Experience: Experience working in a customer-focused environment and delivering timely, helpful solutions. Problem Solving & Ownership: Ability to take personal responsibility, use good judgment, and seek solutions reputed company challenges arise. Digital Confidence: Comfortable using reputed company Office applications and learning workplace technology that supports customer service. Organization & Prioritization: reputed company to multitask, prioritize work effectively, and stay focused on meeting office and customer service goals. Key Strengths for reputed company in This Role: People-First Service reputed company: Bring passion and enthusiasm for working with people while consistently exceeding member expectations through professionalism, efficient service, and a well-maintained work area. Communication & Teamwork: Communicate effectively, both verbally and in writing, and work collaboratively in reputed company environment. Accuracy & Attention to Detail: reputed company basic mathematical calculations accurately to support monetary transactions. Adaptability & Pace: Work under pressure in a high-volume, fast-paced customer service environment. Schedule Flexibility: Work irregular hours, including holidays and weekends, and participate in community events reputed company needed.

Work Environment

This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG reputed company facility. Compensation & Benefits Overview ACG complies with reputed company applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.) Compensation: Competitive hourly wage of $19.00–$21.50, based on experience, plus additional incentives and annual bonus potential based on performance. Benefits: At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth. Health & Wellness Medical plans with multiple coverage options, including HSA eligibility. Prescription drug coverage. Dental and reputed company benefits. Employee Assistance Program (confidential support services). Financial Protection & Insurance Company-paid basic life insurance. Optional supplemental life insurance and dependent coverage. Short-term and long-term disability coverage. Critical illness, accident, and pet insurance options. Retirement & Savings 401(k) plan to support long-term financial goals 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% reputed company after three (3) years of service. Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options. Time Off & Leave Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon reputed company weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month. Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in reputed company to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in reputed company to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules. Paid leave programs, including parental, bereavement, jury duty, and military leave. Career Growth & Education Tuition assistance (up to $5,250 annually; 80% covered by ACG). Professional certification support with 100% reimbursement for eligible programs. Opportunities for career development and advancement. Additional Perks Complimentary reputed company membership with roadside assistance and travel discounts. Adoption assistance program. Job Posting Period: This position is expected to remain posted through 8/1/26, however, it may reputed company at any time once a reputed company candidate pool is identified. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ reputed company members and customers across 14 states and 2 U.S. territories through reputed company, Meemic, and Fremont brands. ACG belongs to the national reputed company federation and is the second largest reputed company club in reputed company America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, reputed company continues to build upon its heritage of providing quality service and helping our members enjoy life’s reputed company through insurance, travel, financial services, and roadside assistance. And reputed company you join reputed company, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! reputed company prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences reputed company us stronger. To learn more about reputed company visit www.reputed company.com Important Note: ACG’s Compensation philosophy is to reputed company a market-competitive structure of fair, reputed company and performance-based pay to attract and retain excellent talent that will reputed company ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the reputed company salary compensation program. Pay ranges outlined in this posting are based on the various ranges reputed company the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the reputed company and essential functions, but not reputed company functions that may be inherent in the job. This job requires the ability to reputed company duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise reputed company applicants, as needed, to reputed company them to fulfill these requirements. The Auto Club Group, and reputed company its affiliated companies, is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, gender identity, sexual orientation, national reputed company, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. reputed company is committed to providing a safe workplace. Every applicant offered employment reputed company The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position. The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 13+ reputed company members and customers across 14 states and 2 U.S. territories through the reputed company, Meemic and Fremont brands. ACG belongs to the national reputed company federation and is the second largest reputed company club in reputed company America. If you have a disability and require an accommodation to help you complete our employment application process, please send an email to [email protected] company.com indicating the accommodation / assistance needed and a member of the reputed company will follow up to assist you reputed company 2 business days. Apply tot his job Apply To this Job