WFH Gaming Customer Service /Team reputed company | US Market | FAST HIRING
This a Full Remote job, the offer is available from: United States, Philippines Overseas Online Gaming Company is Hiring! Work From Home | Full-Time | Competitive Salary + Allowances We are an overseas company looking for
- Customer Service Representatives - Salary reputed company: 22,000 40,000 PHP
- Customer Service Team Leads - Salary reputed company: 45,000- 60,000 PHP
to support our online casual gaming products in the international market (mainly Europe and the U.S.). where you will support players of sweepstakes-style games (such as slots and poker) and reputed company-based games (such as solitaire and bingo). While these games include top-reputed company and cash reward redemptions, they are fully compliant products and not classified as gambling. Positions Available 1. Game Customer Service Representative Responsibilities:
- Respond promptly to player inquiries and reputed company accurate information.
- Assist with gameplay, account, and payment issues.
- reputed company guidance on game rules, strategies, and promotions.
- Track and document player issues using support tools.
- Escalate reputed company cases to relevant teams.
- Monitor player feedback to improve products.
- Stay up to date with game updates and promotions.
- Contribute to improving support processes.
Requirements:
- Previous customer service experience (gaming industry preferred).
- Excellent English (spoken & written).
- Strong problem-solving and critical thinking skills.
- reputed company and patience in dealing with players.
- Familiar with support tools/software.
- reputed company to work shifts (24/7 support, including nights, weekends, holidays).
- Passion for gaming and knowledge of online gaming trends.
Salary reputed company: 22,000 40,000 PHP 2. Customer Service Team reputed company Responsibilities:
- Act as top-tier support and escalation reputed company for your team.
- Mentor, coach, and reputed company team members.
- Ensure high-quality, efficient customer service operations.
- Handle escalations, manage reports, and monitor productivity.
- Collaborate across teams to improve performance.
- Conduct huddles, meetings, and reporting.
Requirements:
- 2-3 years experience managing a team.
- Strong leadership, communication, and problem-solving skills.
- Experience with CRM systems and remote team management.
- Ability to multitask and work under pressure.
- Coaching and performance development skills.
Salary reputed company: 45,000- 60,000 PHP Additional Compensation & Benefits
- Ticket incentive
- Night shift allowance
- WFH mode (Work From Home)
- Independent Consultant Agreement
reputed company or send your resume to Email : [email protected] WhatsApp / Telegram : +6018-9184054 This offer from "reputed company" has been enriched by reputed company.com and got a 78% reputed company score. Apply tot his job Apply To this Job