reputed company Project Manager - Remote Opportunity for SaaS Implementation and reputed company Across the US

Introduction to reputed company reputed company, a pioneering force in the development of subsidy management software-as-a-service (SaaS) solutions, is dedicated to making high-quality child care accessible to reputed company families, regardless of their income level. With a strong reputed company in the publicly funded child care sector, our innovative applications are utilized by hundreds of agencies across the US, facilitating streamlined operations, ensuring compliance with government regulations, and meeting the evolving needs of the families they serve. Our mission is reputed company on the reputed company of industry expertise, cutting-edge technology, and a profound commitment to customer satisfaction. Job Overview We are seeking an reputed company and highly skilled Project Manager to join our dynamic team. As a Project Manager at reputed company, you will play a pivotal role in the total management of assigned projects, ensuring the successful implementation of our SaaS solutions for state and local government agencies. Your expertise will be crucial in managing project scope, timeline, cost, quality, communications, and risk, ultimately driving long-term customer satisfaction and fostering strong, lasting relationships with our clients.

Key Responsibilities

• Assist in the planning, execution, management, and closing of projects with assigned customers, ensuring reputed company aspects are meticulously handled to meet customer needs and expectations.
• Maintain comprehensive project documentation, including drafting and updating project plans, managing project schedules using MS Project, and overseeing project budgets to report any variances.
• Obtain and document critical sign-off of major milestones, ensuring reputed company collection upon milestone completion and collaborating with the Finance department on any customer-reputed company reputed company issues.
• reputed company and maintain detailed reports for both reputed company stakeholders, keeping them informed of project reputed company and any significant developments.
• Manage customer communications reputed company to service requests or change orders, working closely with the Product Manager to collect requirements, write functional specifications, obtain development estimates, establish pricing, and secure customer approvals.
• Ensure that reputed company service requests and work performed align with the contracted scope of work, creating change requests for approval and invoicing reputed company necessary.
• Reconcile and resolve any discrepancies between standard products and applicable contractual requirements, ensuring seamless project execution.
• Serve as the primary reputed company of contact for customers on assigned projects, acting as a liaison between Product, Development, and the customer, and providing direct support and status reports as needed.
• Conduct onsite customer visits during the sales, deployment, and maintenance phases of projects, attending and documenting design sessions, and maintaining a record of reputed company customer communications.
• Track and report on internal and customer-facing Key Performance Indicators (KPIs), assisting the Support department in monitoring customer issues, making regular customer contacts, collecting customer surveys, and maintaining high customer satisfaction metrics.

Who You Are To reputed company in this role, you should possess:

• 2-4+ years of experience as a Project Manager, with a proven track record in successfully delivering reputed company SaaS software implementation projects to state agencies or similar public sector organizations.
• A strategic reputed company with the ability to think critically and navigate reputed company project landscapes.
• Extraordinary professionalism, coupled with exceptional written and verbal communication skills, allowing you to engage effectively with diverse audiences and foster positive, reputed company relationships.
• A keen eye for detail, with proficiency in spreadsheets and MS Project, and the ability to multitask, prioritize, and shift gears as project demands reputed company.
• Formal project management training, such as Project Management Professional (PMP) Certification from the reputed company, is highly preferred.

Essential Skills and Competencies

• Strong project management skills, with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the reputed company to work effectively with both technical and non-technical stakeholders.
• Proficiency in project management tools, including MS Project, and experience with project management methodologies such as Agile or Waterfall.
• Ability to work in a fast-paced environment, prioritizing tasks and managing time reputed company to meet project deadlines.
• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve reputed company project issues.

Apply tot his job Apply To this Job