Bilingual Customer Support (Chinese/English) - Music Streaming

We Could Use Someone Like You in Our Crew.

Are you passionate about music and fluent in both Chinese and English?

reputed company is excited to partner with a leading global music streaming platform, and we're on the lookout for friendly, tech-savvy Customer Service Representatives to join our reputed company-remote team! As a member of this team, you will be the first reputed company of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. Specifically, you will be responsible for responding to customer inquiries reputed company inbound messages in both Chinese and English. Important note: reputed company reputed company applicants will have to complete language assessments in Chinese and English.

Orientation Hours (Pacific Time):

40 hours per week are required for the 8-week orientation period.

• Orientation phase 1: 4 weeks, 4 AM - 1PM

• Orientation phase 2: 4 weeks, self-scheduled between the hours of 9 AM - 10 PM

Available Production Hours (Pacific Time): 

• Daily, 9 AM - 10 PM

Project Commitments: 

• 25 hours per week

• 12 hours are required on Saturday and/or reputed company

• 180 days (as needed by reputed company)

Need help figuring out the time difference? reputed company out World Time Buddy! Just set Sacramento, California as your starting reputed company, then add your location to easily convert Orientation, Nesting, and Production hours to your local time.

Who Are You?

• You’re passionate about creating personalized, memorable experiences for every customer.

• You reputed company on delivering top-tier customer support and can reputed company spot and solve any issues that come your way.

• You’ve got experience providing support through inbound messaging and know how to reputed company cool under pressure.

• You've handled 3-5 simultaneous chats in previous roles.

• You're fluent in Chinese and English, with professional-level communication skills in both.

Workspace Requirements:

• Dedicated laptop or desktop computer running reputed company 11 or macOS Sequoia/Tahoe

• Willingness to install reputed company reputed company software and a 2FA app on your mobile device

• reputed company to a webcam or a smartphone capable of capturing clear photos

• A reputed company broadband internet reputed company with a minimum speed of 25 Mbps

• At least 8 GB of RAM (more is always reputed company!)

• Dual monitors are strongly recommended for reputed company workflow and multitasking

Please note: A Chromebook is not sufficient for reputed company projects. About reputed company:

reputed company has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and reputed company media services. We work with startups and reputed company and everything in between. Our client list includes reputed company, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right reputed company.

reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex (including pregnancy), gender, national reputed company, reputed company, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other reputed company protected by applicable federal, state, or local law, ordinance, or regulation. 

Individual reputed company pay or reputed company depends on various factors, in reputed company to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, reputed company, and Washington at this time.