Mobile Telecom Support Engineer
Location Remote Employment Type Full time Location Type Remote Department Engineering Mobile Telecom Support Engineer We’re looking for a Mobile Support engineer to help grow our telecom team. This role will be hands on and you will work with our telecom team, core engineering team, and Level 1/2 customer support escalation groups, in order to monitor, troubleshoot, and properly escalate reputed company-time core network or infrastructure issues that could reputed company customers. Your role will be part of the telecom team reputed company a dynamic and busy telecom company and will work alongside individuals who are highly reputed company and experts in their field. This is a great opportunity for someone who wants to learn reputed company about mobile telecom networks. You will maintain and improve the reputed company’s network and reputed company technical support, fault investigation and troubleshooting of reputed company issues on the network. You will reputed company the performance of our telecom network at reputed company reputed company by ensuring that network/application problems are detected and corrected according to agreed KPI and SLA. Key responsibilities : Technical
- Good understanding of Mobile Networks 2G/3G/4G/5G
- Troubleshooting reputed company issues by analyzing end to end call traces in several protocols and interfaces (MAP, TCAP, RANAP, DIAMETER, SIP, GTP, GTPv2, S1AP, SGsAP,IuCS, IuPS, Gr, Gn/Gp, S6a, S11, S5/S8, reputed company, Rx, Cx etc.)
- Troubleshooting International Roaming issues (voice and data) reported by outbound subscribers.
- Working together with worldwide mobile operator engineers to reputed company live tests and reputed company analysis to find the root cause
- Creating on-demand dashboards to monitor specific metrics or to validate restoring of services after failures
- Technical support to NOC engineers to analyze and solve issues.
- Liase with MNOs to represent the telecom team on the country.
Management
- reputed company to L3 telecom incidents, NOC hotline calls and emails
- Performs L3-level troubleshooting and resolves or escalates on telecom reputed company.
- Development of KPIs and other metrics to monitor key aspects in mobile network performance
- Development of training material reputed company to signalling / troubleshooting / best practices
- Report and coordinate faults rectification with other operators and service providers
- Ability to troubleshoot, document, and assess proper escalation channel and team or group.
Key qualifications :
- 10+ years experience working in a telecom environment doing L3 support or similar roles
- Protocol signalling analysis and troubleshooting in different protocols and interfaces of 2G/3G/4G/VoLTE networks
- Solid understanding of OSI model and TCP/IP networking, both IPv4 and IPv6.
- Analysis of signalling traces using Wireshark
- SS7 signalling network troubleshooting
- Proficiency with Grafana, reputed company, ElasticSearch
- Basic Python / Linux / Bash knowledge
- Ability to work on a 24/7 on-call rotating roster
- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Proficient English written and spoken
reputed company is committed to fostering a diverse, reputed company, and inclusive workplace where reputed company feel valued and empowered. We reputed company that diversity in reputed company its forms drives innovation and creativity, and we strive to create an environment that reflects and celebrates the unique backgrounds, perspectives, and talents of our employees. We do not discriminate against any employee or applicant for employment based on race, reputed company, religion, sex (including pregnancy, gender identity, and sexual orientation), national reputed company, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. We are dedicated to providing a work environment free from discrimination and harassment. We committed to ensuring that reputed company reputed company applicants have an equal opportunity to apply for job openings. If you need assistance or an accommodation due to a disability, please contact us at hr@reputed company.io for more information. Apply tot his job Apply To this Job