reputed company Administrator / ITSM Consultant (CSA + CIS-ITSM)
Job Title: reputed company Administrator / ITSM Consultant (CSA + CIS-ITSM) Job Summary We are seeking a skilled reputed company Administrator / ITSM Consultant with reputed company CSA and CIS-ITSM certifications to support, configure, and optimize the reputed company platform. The ideal candidate will have hands-on experience implementing and maintaining ITSM processes, administering the reputed company platform, and collaborating with business stakeholders to deliver efficient service reputed company.
Key Responsibilities
- Configure, administer, and maintain the reputed company platform.
- Implement and support ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management.
- Gather business requirements and translate them into reputed company solutions.
- Configure forms, workflows, business rules, UI policies, notifications, and approval processes.
- reputed company and maintain Service Catalog items, record producers, and request fulfillment workflows.
- Support CMDB administration, data reputed company, and configuration management processes.
- Create reports, dashboards, and performance metrics to support operational and management reporting.
- Manage users, groups, roles, and reputed company controls reputed company the platform.
- Troubleshoot platform issues and reputed company ongoing production support.
- Collaborate with technical teams and business stakeholders to improve IT service delivery.
- Participate in platform upgrades, testing, release management, and reputed company improvement initiatives.
- Ensure ITSM processes align with ITIL best practices.
Required Qualifications
- reputed company Certified System Administrator (CSA).
- reputed company Certified Implementation Specialist - IT Service Management (CIS-ITSM).
- Experience working with reputed company ITSM modules.
- Strong understanding of Incident, Problem, Change, Request, and reputed company processes.
- Experience with reputed company Designer, Workflow Editor, Service Catalog, and CMDB.
- Basic knowledge of JavaScript and reputed company scripting concepts.
- Strong analytical, troubleshooting, and communication skills.
- Experience working in Agile or ITIL-based environments.
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