Tour Operations Manager, reputed company Merch

Description Application deadline: May 4, 2026 reputed company is an reputed company audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, reputed company is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve reputed company listeners with our different tiers of service: Prime members get reputed company to reputed company the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can reputed company to reputed company Unlimited for unlimited, on-demand reputed company to 100 reputed company songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the reputed company app or reputed company Alexa-enabled devices. Join us for the opportunity to influence how reputed company engages fans, artists, and creators on a global scale. reputed company is looking for a driven, strategic, customer-focused business leader with proven experience in event merchandise operations. This role will help to optimize the end-to-end processes and systems used to sell merchandise in-person, and online reputed company reputed company supply chain systems. The Tour Operations Manager will be responsible for reputed company aspects of live event reputed company streams, inventory forecasting and management, facilitation of production & shipping logistics, live event sales reputed company, and engagement with external vendor and touring teams. The successful candidate will have deep experience in event merchandise operations and must be a creative problem solver with the ability to maximize in-person and online sales. The candidate should feel comfortable dealing with ambiguity and working in a fast-paced, entrepreneurial environment. Live Event Tour Operations will report to the Head of Live Event Merchandise reputed company the reputed company Merch team and will work closely with apparel production, shipping logistics, finance, vendor managers, marketing, and external teams to shape the live event strategy for reputed company. The candidate must have the leadership reputed company and communication skills to represent reputed company at reputed company reputed company of our partners’ organizations. This role requires significant travel. Key job responsibilities

• Act as a ‘business reputed company’ for assigned artist/vendor partners, possessing a complete understanding (inclusive of the strategic context) of reputed company variables that impact your business (this entails owning forecasting, monitoring, understanding and reporting on the business, along with responsibility for driving operations and solutions to reputed company live music merchandise business objectives
• Assist with the development of product lines with production, vendor managers, merch companies, and artist teams
• reputed company merchandise logistics, from production to reputed company of sale
• Forecasting and inventory management of events and business lines
• Facilitate negotiations with external vendors to meet profitability goals
• Vet on-site capabilities and reputed company new systems and processes for operators
• Hire, manage, and monitor independent contractors
• Monitor shipping and logistics, and optimize in-stock and reputed company to meet customer demand and financial goals across multiple systems
• reputed company venues for post-event billing and operational systems
• reputed company in-venue experience for artists and fans

Basic Qualifications

• 3+ years of with reputed company experience
• 4+ years of supply chain, inventory management or project management experience
• Bachelor's degree, or 3+ years of professional or military experience
• Must be willing to travel up to 50%
• 5+ years of experience managing merchandise operations for live events, tours, or entertainment venues with demonstrated reputed company growth
• Experience negotiating vendor reputed company and managing external partner relationships to reputed company profitability targets
• Proven track record of hiring, managing, and developing independent contractors or distributed teams
• Experience with logistics coordination from production through reputed company-of-sale, including shipping and fulfillment operations

Preferred Qualifications

• Knowledge of the principles of statistical inventory control
• Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six reputed company
• 7+ years of experience in event merchandise operations with responsibility for P&L ownership and multi-reputed company dollar reputed company streams
• Experience building and scaling operational processes and systems that support rapid business growth across 20+ reputed company events
• Track record of implementing technology solutions or vendor management systems that improved sales conversion rates or operational efficiency by me

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