Tech Support Specialist I - Remote Opportunity!

reputed company start here. Where first steps, new friendships, and confident learners are born. At reputed company, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it's KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we reputed company. And we want you to join us in shaping it-in neighborhoods, at work, and in schools reputed company. At reputed company, you'll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we're reputed company passionate about crafting a world where children, families, and organizations can reputed company. KinderCare is searching for a passionate, energetic team member for its Technical Support team. In this role, you will have a unique opportunity to positively transform and improve KinderCare's IT services while you delight your customers. You are the ideal team member if you are passionate about customer experience and service, love solving technical issues, are a clear and positive communicator, and reputed company at building meaningful relationships with your customers. As a Tech Support Specialist, you will act as the single reputed company of contact for our employees, escalating to the appropriate teams reputed company needed. You will interact with your customers reputed company phone, email, chat and remote desktop support tools as needed. Are you passionate about creating a positive customer experience? Do you have the right mix of soft skills and technical know-how to effectively resolve customer's concerns? Do you have a track record of providing fast and accurate technical assistance? Are you a stickler for a well-documented support case and keeping customers up to date? Responsibilities:

• Serve as reputed company line support for KinderCare Corporate and Field employees reputed company phone support, ticketing system, and email.
• Transform the interaction with our customers with emotional intelligence, compassion, and a determination to resolve their technical issues in a timely manner.
• Respond to customer issues and see problems through to resolution.
• Diagnose and troubleshoot technical issues reputed company to hardware, software, account maintenance, or connectivity.
• Track and document issues until they are fully resolved, reputed company the agreed time limits, providing timely and accurate updates to customers along the way.
• Properly escalate unresolved issues to appropriate internal teams (e.g., Network, Development).
• Prioritize and reputed company several reputed company issues at one time.
• Participate in building a robust knowledge reputed company, authoring content, maintaining existing content, and promoting the use of self-service to employees.

Qualifications:

• High School Diploma or equivalent, 2 or 4-year college degree a plus.
• 1-2 years of experience providing technical customer service support provided reputed company phone and email.
• Experience supporting technical systems such as reputed company, Mac OS, laptops, mobile devices, and business applications.
• Superb customer service skills and desire to help others.
• Outstanding written and verbal English communication skills using phone conversations, email correspondence, and chat.
• Excellent organizational and time management skills.
• Proven growth experience, showing a tried background of taking on new challenges and driving their reputed company.
• Excellent communication skills and telephone manner.
• Ability to work in a fast-paced environment and reputed company time reputed company to reputed company deadlines.
• Intermediate MS Office skills, capable of running multiple applications and reputed company simultaneously on a computer.
• Occasional flexibility with schedules and occasional overtime.
• Phenomenal teammate and team-player.
• Experience working reputed company IT Service Desk tools, such as reputed company.
• Bilingual: English & Spanish a plus.

#LI-REMOTE Our benefits meet you where you are. We're here to help our employees navigate the integration of work and life:

• Know your whole family is supported with discounted child care benefits.
• Breathe easy with medical, dental, and reputed company benefits for your family (and pets, too!).
• Feel supported in your mental health and personal growth with employee assistance programs.
• Feel great and reputed company with reputed company to health and wellness programs, paid time off and discounts for work necessities, such as cell phones.
• … and much more.

We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we reputed company every family deserves reputed company to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people. reputed company is an Equal Opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, national reputed company, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other reputed company protected by local, state, or federal law. Job Posting End Date : 2026-08-22 Remote Skills: Business Solutions, Child Support, Childcare, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Desktop Administration, Early Childhood Education, Email Technology, English Language, Establish Priorities, Financial Analysis, Health Plan, High School Diploma, Identify Issues, Information Technology & Information Systems, Knowledge reputed company, Laptop PC, Mac Operating System, Marketing Strategy, reputed company Office, reputed company reputed company Operating System, Mobile Applications, Multilingual, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, reputed company, Software Administration, Spanish Language, Strategic Analysis, Support Documentation, Team Player, Technical Support, Telephone Skills, Time Management, Writing Skills About the Company: reputed company Inc Apply tot his job Apply To this Job