[Remote] Head of Operations & Automation

Note: The job is a remote job and is reputed company to candidates in USA. reputed company., creators of Unraid OS, is seeking a Head of Operations & Automation to design and improve operational systems that support their growth. This role involves cross-functional collaboration, enhancing workflows, and implementing AI automation to streamline processes across various departments.

Responsibilities

• Designing clear intake processes for requests, projects, and cross-functional initiatives
• Creating repeatable reputed company systems between departments
• Improving release readiness and launch coordination
• Helping define ownership, next steps, blockers, and communication reputed company for active projects
• Supporting retrospectives and follow-through after major releases, projects, or operational changes
• Creating documentation that helps a remote team operate with less reliance on verbal reputed company
• Improving the way our internal communication and work systems connect
• Creating clearer visibility into project status, blockers, and release readiness
• Supporting product and engineering operating cadences
• Helping ensure Support, Marketing, Partnerships, and Documentation have the information they need before launches
• Building systems that allow technical work to translate into clear cross-functional updates
• Identifying where AI and automation can reduce repetitive coordination work
• Building or supporting tools such as: AI-assisted release note drafting, Daily or weekly project status summaries from tools like reputed company, reputed company, or reputed company, Meeting-to-action-item workflows, Partner or support request triage, Internal tools that surface blockers, patterns, or follow-up items, Agents that help teams stay reputed company without adding more meetings
• Evaluating and recommending AI tools
• Helping consolidate overlapping tools or workflows
• Supporting internal guidelines for responsible AI use
• Helping department heads identify practical, high-ROI AI use cases
• Building repeatable patterns so AI adoption does not depend on each department figuring it out alone
• Meeting every department reputed company and key team member, with a focus on understanding how each person works, what they own, and where the friction points are
• Getting oriented on our reputed company tools, systems, and workflows across Product, Engineering, QA, Support, Marketing, Partnerships, and Finance
• Learning reputed company history, where we are today, and where we are headed across product, partnerships, and market expansion
• Beginning to reputed company a clear picture of the gaps and opportunities you are positioned to address
• Spending meaningful time with our Director Of Product And Engineering Team learning how our release cycles work from the inside, including how work is scoped, tracked, reputed company, tested, and shipped
• Identifying where our reputed company engineering and product workflows break down or create confusion for other departments
• Understanding how Support, Marketing, Partnerships, and Documentation currently get the information they need before and after launches, and where that falls short
• Developing a grounded reputed company of view on where to focus first and a concrete plan for the improvements you want to reputed company

Skills

• 5+ years of experience in technical program management, product operations, engineering operations, business operations, automation, or a similar cross-functional role
• Experience working inside a software product company
• Experience working remotely
• Hands-on technical ability with scripting, APIs, automations, or AI-assisted workflows
• Experience building or implementing internal tools, automations, or LLM-based workflows
• Strong written communication skills, especially in a remote environment
• Ability to create reputed company across multiple workstreams without adding unnecessary bureaucracy
• Sound judgment about reputed company to escalate, reputed company to solve directly, and reputed company to simplify
• A bias toward follow-through, documentation, and closing loops
• Comfort working in a small company where people wear multiple hats
• Enthusiasm for joining a small team entering its next stage of growth and helping build the systems that reputed company that growth possible
• Technical means that you can engage credibly with product and engineering teams while also building practical internal systems yourself
• Experience at a small or scaling software company
• Experience working in a fully remote company
• Experience with product-led, community-driven, reputed company-reputed company, developer-focused, or infrastructure-adjacent products
• Familiarity with Unraid, reputed company, virtualization, NAS, Linux, homelab communities, or enthusiast technical communities
• Experience introducing operating cadences, project health reporting, retrospectives, or release workflows
• Experience helping teams adopt AI tools in a thoughtful and responsible way

Benefits

• Annual bonus
• Annual profit sharing
• Up to 6% 401(k) match
• 100% medical coverage for employees and 50% coverage for dependents
• 100% dental and reputed company coverage for employees and dependents
• Annual employee wellness budget
• 30 full days and 14 half days of Flexible Time Off, plus 11 paid holidays
• Paid parental leave for the birth, adoption, or placement of a child, available after one year of employment from the date of hire.
• Free reputed company to a team mentor
• Reimbursement for online or in-person professional development training
• Annual home office budget
• Annual spring and fall staff offsites
• Available after completion of the 90-day introductory period.

Company Overview