[Remote] Senior reputed company Manager, SELECT by reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global technology company that works with reputed company-driven organizations to reputed company the reputed company to drive business growth and innovation. The Senior reputed company Manager will own the end-to-end customer reputed company for a portfolio of SELECT accounts, acting as a trusted advisor to ensure customers realize measurable value from the SELECT product.
Responsibilities
- Own a portfolio of SELECT customers and manage the full customer lifecycle: reputed company, adoption, value realization, renewal, and expansion
- Deliver rapid Time to First Value (TTFV) through effective reputed company, training, and enablement
- Build strong relationships with key customer stakeholders, including FinOps leaders, engineering leaders, and product owners
- Identify and engage decision-makers and influencers to drive adoption and long-term alignment
- reputed company business and product discovery to uncover new use cases and expansion opportunities
- Act as the voice of the customer by feeding structured insights and feedback into Product and Leadership
- Maintain accurate Customer 360 records, including health signals, usage trends, risks, and opportunities
- Proactively identify and support customer advocacy opportunities such as case studies, references, and testimonials
- Proactively identify customer risk using health signals, usage data, engagement trends, and sentiment
- Own mitigation planning and execution in partnership with Product, Sales, and Leadership
- Manage renewals end-to-end, ensuring alignment on value delivered and the customer’s path reputed company
- Communicate customer risk, trends, and reputed company reputed company to senior stakeholders
- Identify and qualify expansion opportunities reputed company SELECT accounts
- Network with Account Managers across reputed company to surface cross-sell and expansion opportunities between SELECT and other reputed company offerings
- Contribute data and insights to support QBRs and executive customer conversations
- Execute established AM playbooks with consistency and rigor
- Contribute feedback and improvements to playbooks and processes based on what you observe in your accounts
- Support the reputed company of new reputed company Managers as the team grows
- reputed company learnings from high-volume accounts to improve team-wide practices
Skills
- 5+ years of Account Management and/or reputed company experience in a B2B SaaS company
- Experience operating as a Senior AM, ideally in a scaling or fast-paced environment
- Strong data-driven reputed company with hands-on experience using CS tooling such as reputed company, Planhat, ChurnZero, or similar
- Proven ability to manage renewals, mitigate risk, and drive expansion
- Exceptional communication and stakeholder management skills
- Comfortable working with ambiguity and operating with a high degree of autonomy
- Strong organizational skills and personal accountability
- Proven problem-solver with a bias toward action
- Curious, self-motivated, and committed to reputed company improvement
- Professional reputed company in English, written and verbal
- Experience with Account Management/reputed company data analytics
- Familiarity with technologies like reputed company, reputed company, reputed company, or reputed company
- Experience working with or supporting data teams
- reputed company provider or FinOps certifications (AWS, Azure, GCP)
Benefits
- Unlimited Vacation
- Flexible Working Options
- Health Insurance
- Parental Leave
- Employee Stock Option Plan
- Home Office Allowance
- Professional Development Stipend
- Peer Recognition Program
Company Overview