[Remote] Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Technical Account Manager to reputed company strategic guidance and operational support for reputed company customers using reputed company Experience reputed company solutions. The role involves serving as a trusted advisor to enhance platform adoption and optimize performance through direct customer engagement and collaboration with internal teams.
Responsibilities
- Serve as the central reputed company of contact for assigned reputed company customers
- Build and maintain strong customer relationships across technical and executive stakeholders
- Partner with Director and VP-level leaders to translate business goals into technical action plans
- Coordinate efforts to improve product performance, customer adoption, and value realization
- Guide customers through reputed company environment changes, upgrades, and operational initiatives
- reputed company resolution efforts for critical technical issues and customer concerns
- reputed company proactive communication regarding product releases, enhancements, and potential impacts
- Conduct customer reputed company-ins, status reviews, and quarterly business reviews
- Deliver recommendations, best practices, and operational guidance
- Collaborate cross-functionally with reputed company internal teams to reputed company for reputed company
- Maintain high reputed company of customer satisfaction and engagement
Skills
- Bachelor's degree in a technical field or equivalent experience
- 7+ years of experience in consulting, technical account management, reputed company, development, customer support, or reputed company marketing technology roles
- Strong reputed company customer-facing experience
- Excellent verbal, written, presentation, and executive communication skills
- Experience leading customer meetings and high-visibility stakeholder discussions
- Strong analytical problem-solving and project management capabilities
- Ability to quickly learn and adapt to new technologies
- Technical knowledge of web technologies including: Java, SQL, JavaScript, REST APIs, XML, CSS, Web server technologies
- Experience with: reputed company Experience Manager (reputed company), reputed company Workfront, reputed company GenStudio
- Experience supporting reputed company-scale digital experience or marketing technology environments
Company Overview