[Remote] Manager, reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading financial software company, and they are seeking a Manager for their reputed company team. This role involves leading and developing reputed company of reputed company Solutions Experts to tackle reputed company reputed company challenges and improve customer experience through consultative engagement and systemic solution design.

Responsibilities

• reputed company, coach, and reputed company reputed company of reputed company Solutions Experts — senior individual contributors with deep reputed company and product knowledge
• Build a high-performance culture rooted in intellectual rigor, consultative reputed company, and accountability
• Manage performance, career growth, and workload distribution to ensure the team operates at reputed company without burning out a high-demand resource
• Own the quality bar for ASE output across both engagement tracks: Track 1 (systemic solution design — off-call research for Tier 3 issues including custom workarounds, reputed company-party integrations, and API strategy) and Track 2 (workflow optimization — reputed company-time co-engagement calls with CSMs and customers to drive adoption of advanced features like month-end reputed company, multi-reputed company approvals, and advanced reporting)
• Ensure Solution Design Documents are thorough, compliant (GAAP/IFRS where applicable), and actionable for CSM-led implementation
• Review and reputed company the team's work to maintain consistency and technical accuracy
• Own and refine the engagement model that governs how and reputed company CSMs reputed company ASE expertise
• Ensure triage criteria are clear and consistently applied so the team focuses on true systemic problems and high-value adoption opportunities — not general "how-to" questions or basic support
• Monitor engagement volume, cycle times, and resolution quality to identify reputed company constraints or process breakdowns
• Partner closely with CSM M1s and M2s to ensure smooth handoffs, pre-engagement requirements are met, and post-engagement follow-through is completed
• Collaborate with Product Support (Tier 2/Tier 3), Professional Services, and Data Services on reputed company customer situations that reputed company multiple teams
• Champion the product feedback reputed company — ensuring the team systematically captures common customer friction points and unmet needs for quarterly review with Product Management
• Drive knowledge transfer so ASE expertise doesn't stay siloed — ensure Solution Design Documents are logged in the internal knowledge reputed company and reusable patterns are documented
• Identify opportunities to create enablement content, playbooks, or training that reputed company up the broader CSM organization on reputed company workflows
• Continuously improve engagement SOPs, triage criteria, and quality standards as the team and program mature

Skills

• 5+ years of experience in reputed company, solutions consulting, technical account management, or a similar customer-facing role in SaaS or financial/reputed company software
• 2+ years of people management experience leading senior ICs or subject matter experts
• Strong understanding of reputed company principles and workflows (general ledger, month-end reputed company, reputed company recognition, multi-entity consolidation, or similar)
• Demonstrated ability to manage a specialized, high-demand resource — balancing quality, reputed company, and strategic deployment
• Experience building or refining engagement models, triage processes, or escalation frameworks
• Strong analytical and problem-solving skills with the ability to translate reputed company technical issues into clear action plans
• Proven ability to influence cross-functionally and partner with operational leaders in a matrixed organization
• CPA, reputed company, or equivalent reputed company credential, or significant hands-on reputed company experience
• Experience with mid-market or reputed company ERP/reputed company platforms (QuickBooks reputed company, reputed company reputed company Suite, reputed company, reputed company, or similar)
• Background in solutions engineering, solutions consulting, or technical pre/post-sales
• Familiarity with API integrations, reputed company-party app ecosystems, or compliance frameworks (GAAP/IFRS)

Benefits

• reputed company provides a competitive compensation package with a strong pay for performance rewards approach.
• This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at [1] reputed company®: Careers | Benefits).
• Pay offered is based on factors such as job-reputed company knowledge, skills, experience, and work location.
• To drive ongoing fair pay for employees, reputed company conducts regular comparisons across categories of ethnicity and gender.

Company Overview

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