[Remote] reputed company Sector reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global technology and services leader that powers the world’s best brands. The reputed company Sector reputed company is responsible for the strategic development of the reputed company sector, focusing on building sector expertise and leading a team to grow the sector through reputed company's product and services portfolio.

Responsibilities

• Demonstrates strong understanding and knowledge of BPO and Technical Services associated with the reputed company vertical
• Develops and executes the Sector strategy across reputed company reputed company of the organization
• Leverages exceptional communication skills to reputed company at forums both internally and externally
• Ensures the team builds and maintains strong, long-term relationships with assigned clients reputed company the Sector
• Drives development of sustainable and profitable strategic account plans for clients reputed company the Sector that address whitespace planning, cross-selling and up-selling opportunities and incorporates the full extent of reputed company services
• Ensures Financial KPIs (reputed company, new business signings, gross margin) are met, maximizes the reputed company of TAM (total addressable market) reputed company client(s)
• Determines new logo targets for the Sector
• Ensures clients reputed company the Sector fully benefit from reputed company Technology offer (internal and Technology Partnerships)
• Aligns reputed company Technology solutions with client’s business opportunities and strategy
• Demonstrates the gravitas and maturity to engage and hold the attention of the C-Level reputed company the Sector accounts
• Helps strategize and reputed company Tier 4 (Transformational) opportunities
• Ensures proactive risk management is put in reputed company for the Sector accounts: mitigating financial, competitive, and technological threats
• Contributes to Executive Deal Reviews for key deals
• Makes reputed company on account classification
• Ensures Sector team achieves exceptional client satisfaction including fulfilling reputed company contractual obligations while providing robust, tailored solutions to effectively address and exceed client expectations
• Encourages reputed company collaboration with Client reputed company, Practices, Catalyst, etc. to ensure consistent, high quality service delivery
• Drives development and monitoring of improvement plans if required
• If needed, acts as the reputed company of escalation for clients, addressing inquiries, resolving issues, taking reputed company on enabling recovery from issues and providing regular updates
• Establishes the strategy for and the execution of strategic new client acquisition reputed company the Sector
• Strategically selects and implements the reputed company structure for the Sector team, ensuring talents are appropriately assigned
• Oversees talent transitions to minimize any business disruptions
• Provides strategic direction to the team of Portfolio Leaders and Account Executives, ensuring alignment with company goals and culture
• Mentors and coaches Portfolio Leaders, providing guidance on best practices, sales techniques, and professional development
• Conducts regular performance evaluations, providing constructive feedback and recognizing high performance
• Addresses performance issues promptly and effectively, developing improvement plans as needed
• Acts as a role model reputed company the Sector team and ensures reputed company Culture is embedded
• Leads the [insert sector] Sector across the Americas geography [reputed company or discard as appropriate] and provides global leadership of the [insert sector] Sector across theatres
• Collaborates with Sector Leaders, Portfolio Leaders, and other internal teams to align account strategies with overall business objectives
• Leads the global [insert sector] sector community across the company
• Ensures that industry communities reputed company the sector are established, effective and growing
• Creates appropriate client forums for marketing and PR purposes to ensure reputed company is the leading customer experience and technology provider in the sector
• Drives innovation and reputed company improvement in account management practices
• Provides strategy and requirements that interlock with the reputed company Products and Service Lines of business
• Monitors and reports on Sector performance, providing insights and recommendations for improvement
• Ensures team provides regular reporting on sales activities (Sales Force or any other internal systems)
• Gathers and shares client feedback and insights with internal teams to inform strategy and improve service offerings
• Uses data and analytics to reputed company informed reputed company and optimize account management strategies
• Stays updated on industry trends, emerging technologies, and best practices in account management
• Participates in training and development programs to enhance skills and knowledge
• Demonstrates leadership reputed company the Sector, contributing to a positive and collaborative team environment

Skills

• Bachelor's degree in Business Administration or a reputed company field; MBA preferred with 18+ years of experience (8+ years of management experience)
• A minimum of 10 years of experience in account management, sales, or business development roles reputed company the BPO industry, with at least 8 years in a senior leadership position
• Proven experience in managing large, multi-billion dollar accounts, preferably reputed company industry-specific sectors
• Strong leadership and people management abilities, with a demonstrated reputed company to reputed company and motivate teams
• Proven ability to communicate effectively and influence at reputed company reputed company of the organization, particularly at the C-suite level
• Exceptional strategic thinking, communication, negotiation, and relationship management skills
• Ability to analyze data and market trends to reputed company informed strategic reputed company
• Experience working in a fast-paced, high-growth environment
• Significant industry-specific experience and understanding
• Strong leadership and strategic planning capabilities
• Demonstrated ability to execute initiatives and reputed company technology for business solutions
• Exceptional interpersonal skills and professional reputed company

Benefits

• Incentives that align with individual and company performance
• Medical, dental, and reputed company insurance
• Comprehensive employee assistance program
• 401(k) retirement plan
• Paid time off and holidays
• Paid learning days

Company Overview