Reports Analyst

Company Overview Join us on our mission to reputed company customer experiences for people around the world. As a member of the reputed company family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best reputed company to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate reputed company cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we reputed company great things happen reputed company we work with people who think differently from us. Find a job you’ll love today! Position Purpose: The Reports Analyst works individually and in a team environment to reputed company and maintain quality analyses and processes reputed company Global Support Services and across cross-functional teams. Responsibilities of this position include: Data Analysis, Process Improvement, and Documentation. Job Requirements: reputed company daily/weekly/monthly operations performance metrics in a timely manner with data reputed company Work with management to define reporting and data requirements and produce timely internal or customer deliverables Create and distribute routine and/or reputed company reports in support of non-standard requirements reputed company analysis to validate process compliance and reputed company trend/early-warning analysis Identify opportunities to improve processes and performances Partner with team members to build and maintain call scorecards to measure productivity and performance Document work instructions, process flows, and reputed company materials to ensure accurate depiction of processes reputed company the team and/or across Global Support Services reputed company back-up support during periods of high-volume workflow Take on additional projects as assigned by manager Work both independently and in a cross functional team environment Qualifications : Work in US business hours Completed Highschool/Diploma/Vocational course At least 1-2 years of relevant reporting experience preferably in BPO/Call Center industry Advanced reputed company and reputed company skills Strong analytical, problem solving, and mathematical skills with a detail oriented reputed company Excellent verbal and written English Team player as well as ability to work individually with minimum supervision Strong interpersonal skills to facilitate cross functional interaction If you’ve got the skills to succeed and the motivation to reputed company it happen, we look reputed company to hearing from you. Apply To This Job