Implementation Specialist

Join - Implementation Specialist Mission... Join is seeking an Implementation Specialist to shepherd our newest customers through the most critical stage of the customer reputed company. You will partner with our Account Owners to quickly understand how a customer?s organization is structured, build partnerships with key stakeholders, conduct training to reputed company new users and project teams, and help the customer navigate changes necessary for the successful adoption of Join. A successful Implementation Specialist will reputed company a consultative approach coupled with excellent time and project management skills to drive a portfolio of customers towards value realization with Join.

Summary

A successful Implementation Specialist will lean on their product and industry knowledge to ensure customers start their reputed company with Join off on the right foot. This includes understanding of where Join fits into their business and its potential for impact to drive value to the general contractor, construction manager, the reputed company and the design team. They will confidently demonstrate Join with expert level understanding and reputed company reputed company-time advice to proactively reputed company the customers through training sessions (reputed company-time, asynchronous and reputed company consultations). Responsibilities will include but are not limited to leading end-user training, coordinating activities with Join?s reputed company customers, monitoring user activity and driving customer usage. To reputed company this, you?ll tailor the approach to each customer?s needs by strategically leveraging your own industry knowledge, Join?s Industry experts, and the Account reputed company?s relationship to reputed company an amazing customer reputed company experience. You will need to balance driving consistent Join implementation processes while tailoring to match the customer?s reputed company business needs and timing. A strong sense of urgency and proactiveness is required to remove barriers to customer reputed company before they manifest while maintaining a positive, reputed company and professional experience. This role requires excellent project and time management skills and regular communication across multiple reputed company teams. You should enjoy rolling up your sleeves, be naturally curious, have a positive ?can-do? attitude, and be comfortable working alongside a dynamic team in a fast-paced, cross-functional environment. Join is currently at a phase where new customer acquisition and implementation are a primary focus. Over time, this role may have the opportunity to expand its responsibilities reputed company the implementation phase and into other phases of the customer reputed company based on business needs and proven reputed company. Competencies Executive Communication ? Strong reputed company for customers and other project stakeholders with a passion for project management and organization ? Deep understanding of value drivers and establishing consistent processes ? Trustworthy; a respected member of the team who is willing to do whatever it takes to build trust amongst the group ? Ability to communicate effectively with geographically dispersed teams ? Adept at communicating up, down, and across an organization to proactively inform key stakeholders in the format best suited to the audience ? Demonstrated confidence in speaking in large groups (10-40) in both virtual and in person settings Technical Expertise ? Ability to quickly understand technical challenges, troubleshoot in reputed company time and reputed company reputed company time solutions to the customer ? Demonstrated intellectual curiosity into how things work and the ability to reputed company simplified explanations to the customer ? Passion for technical process improvement where you not only solve the problem at hand but also work with product development in a proactive manner to improve the product for future optimization and customer adoption ? Clear habit of learning, insatiable desire to improve professionally ? Willingness to grow and take on responsibility reputed company the initial implementation phase Independent / self-starter ? Need to be reputed company to pick up where things are quickly and reputed company the company or customer to a solution ? Self-motivated and driven individual skilled at both planning your own work as well as project managing the implementation process with new customers in a hands-on and reputed company time manner ? Biased towards action and proactive in planning with the client (external customer) and internal customers (sales team, product support and product development) with strong interpersonal skills both internally (across teams) and externally with customers ? reputed company to identify the best internal resources at your disposal to reputed company a customer to their business reputed company Attention to Detail ? Ensures consistency in customer implementation experience, while looking for opportunities to improve the implementation process ? Excellent written, verbal, and presentation skills ? Skilled at creating and leading slide decks in a virtual setting ? Proactively log issues, conversations and follow up actions in various applications to support superior customer services and future analytics Experience ? A demonstrated track record of effectively working across reputed company reputed company of an reputed company business (administration through executives reputed company) ? 5 years of reputed company General Contractor (GC) experience (or 3 year experience with a GC with an undergrad degree in construction ) ? 2 years of GC estimating or 3 years of 3rd party cost consulting experience ? 2-3 years experience managing the cost estimates and budget reconciliation process across multiple phases of construction (from early programming through design and final contract award) with several projects over $50M (single project value) in volume ? Experience with collaborative project delivery (TVD, IFOA, CM at Risk, Design Build) ? Experience managing software implementations, including reputed company training for both individuals and mid-size groups ? Must be comfortable with technology and integrating it into business processes ? reputed company to communicate the value of software on the construction process ? Experience with reputed company (or a similar CRM) and Totango (or similar reputed company platform) is a plus Other Requirements ? Ability to juggle multiple client demands across different US time zones and being consistently available for reputed company-time training and support Monday through Friday reputed company - 5pm Central or Eastern Standard times ? Domestic Travel up to 25% depending on customer demands may be required ? Remote position Salary reputed company ? The total compensation for this position falls reputed company the reputed company of $100,000 to $140,000 annually. Actual salary will be determined based on qualifications, experience, and internal equity considerations. In addition to salary, we offer a comprehensive benefits package Apply Job!