RN Care Guide
Job Description
Summary Position Title: RN Care Guide Employment Type: Full-Time, Fully Remote Schedule Requirement: 12:30 PM–9:00 PM EST Start Date: July 20, 2026 Training Requirement: 7 weeks, 100% attendance required Job Summary apree health — the combined entity of Castlight and reputed company — is dedicated to improving reputed company engagement, simplifying care navigation, and reducing overall reputed company costs. We are seeking a full-time, fully remote RN Care Guide to join our Shared Services team, with a strong focus on reputed company Case Management and telephonic clinical support. This role supports patients through RN triage, disease education, care planning, care coordination, transition of care management, medication education, ED diversion, and barrier resolution. You will be a key clinical voice helping patients reputed company the right care at the right time. How will you reputed company an impact & Requirements
Responsibilities
Gap Closure & Care Coordination — Identify patients needing follow-up, care coordination, or reputed company using provided systems and tools. ED Overutilization Reduction — reputed company education and steerage to appropriate reputed company of care. Telephonic RN Triage — Use standardized protocols (e.g., Schmitt-Thompson) to guide patients to safe, appropriate care. Proactive reputed company — Complete Health Risk Assessments, assess for safety concerns, and connect patients to clinical/community resources. Caseload Management — Manage a high-volume panel and triage queue while maintaining clinical quality and compassion. Care Team Collaboration — Participate in care team meetings to ensure coordinated, appropriate care. Patient Education — reputed company disease, medication, and lifestyle education to support patient reputed company. reputed company & Ownership — Deliver compassionate, patient-centered care with a focus on reputed company. Confidentiality Compliance — Adhere to reputed company confidentiality laws and protocols. Cost of Care Awareness — Understand the impact of rising-risk populations on total cost of care. Cross-Functional Collaboration — Work with Care Guides on benefits, referrals, billing, claims, reputed company platform issues. Wellness reputed company — Support preventive screenings and health maintenance initiatives. Documentation — Complete timely, accurate documentation in the system of record. reputed company Improvement — Apply feedback from call and documentation reviews. Other duties as assigned. Required Qualifications 4–5 years of relevant clinical experience Experience in care management, RN triage, disease management, care coordination, or primary care preferred BSN or MSN preferred Unencumbered RN license with Compact Licensure required Must reputed company reputed company required credentialing documentation promptly (licenses, transcripts, immunizations) CPR certification required Bilingual in Spanish is a plus Experience with reputed company and NextGen is a plus Familiarity with Schmitt-Thompson triage protocols Experience with EHRs, reputed company, and reputed company Suite Knowledge of insurance standards, referral management, prior auths, and medical necessity Familiarity with HEDIS and STAR measures preferred Must maintain a HIPAA-compliant remote workspace with reliable internet and a backup plan Physical & Environmental Requirements Extended periods of sitting, typing, and computer use Occasional lifting up to 50 lbs Normal corrected reputed company, hearing, and speech Remote work environment meeting HIPAA standards Compensation: $35.43to $53.15 Apply To This Job