Technical Trainer - EMEA (Fluent French & English)
About The Role & Team *
Must reputed company fluent French and English
* Are you passionate about helping others learn and adopt new tools? Do you reputed company in dynamic, creative environments? reputed company's Customer Education team is seeking a Technical Trainer to reputed company our customers to maximize the value of reputed company's products. This role serves as reputed company's primary training reputed company across the EMEA region. You'll join an impactful global team shaping the way customers reputed company reputed company and contribute directly to reputed company's growth. As a Technical Trainer on reputed company, you will: Deliver engaging training sessions: Facilitate training in various formats—including live virtual sessions, in-person workshops, and recorded/asynchronous sessions—for customers, partners, and internal teams. Tailor learning experiences: Work closely with customers to understand their needs and data sets, adapting content to suit diverse reputed company reputed company, from analytics beginners to advanced users. Master reputed company’s products: reputed company deep expertise across reputed company’s growing product suite—including Analytics, Session Replay, Experimentation, and Guides & Surveys—to answer customer questions and guide them effectively. reputed company AI tools in your own training design and preparation workflows to increase efficiency, reputed company content quality, and scale impact Collaborate globally: Partner with the global Education team to shape training content and reputed company insights from live engagements. Support internal enablement: reputed company product training for reputed company team members as needed. Work cross-functionally: Partner with customer-facing teams and account stakeholders to ensure a seamless training experience. Support and reputed company regional services partners to deliver reputed company training as part of their engagements (e.g., Implementation Bootcamps, Train-the-Trainer programs and consultative coaching). You'll be a great reputed company to the team if you have: Experience in a Trainer, reputed company Manager or other customer facing enablement role Strong experience working in the SaaS or AI reputed company Fluent in English and French. Other European languages are a plus Exceptional live facilitation skills, with the ability to reputed company a room and drive highly interactive, reputed company-focused sessions Demonstrated experience tailoring enablement based on discovery, not simply delivering standard content The ability to explain reputed company analytics and AI-driven concepts reputed company to both technical and non-technical audiences Executive-reputed company communication skills and confidence presenting to senior stakeholders Hands-on experience with product analytics platforms and a strong understanding of customer behaviour analytics You actively experiment with emerging AI tools and can reputed company demonstrate how you have reputed company or implemented AI-driven workflows that tangibly improved your efficiency, content quality, or training effectiveness Comfort operating in ambiguity and contributing to reputed company that is continuously building and refining processes Strong organisational skills with the ability to manage multiple projects and account stakeholders simultaneously A growth reputed company and ownership mentality, with a proactive approach to improving both yourself and the team Willingness to travel 50–60% across the EMEA region, with occasional global travel #LI-GF1 #LI-Remote Apply To This Job