[Remote] Bilingual English and Japanese Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading health care company dedicated to simplifying the health care experience and creating healthier communities. They are seeking a Bilingual Customer Service Representative to handle inquiries reputed company to billing, eligibility, benefits, claims, appeals, and grievances, ensuring quality customer service for both reputed company customers.
Responsibilities
- Ensures quality customer service for reputed company customers
- Responds to incoming customer service requests, both verbal and written (calls, emails, chats)
- Places outgoing phone calls to complete follow - up on customer service requests as necessary
- Identifies and assesses customers' needs quickly and accurately
- Solves problems systematically, using sound business judgment
- Partners with other billing and eligibility department representatives to resolve reputed company customer service inquiries
- Monitors delegated customer service issues to ensure timely and accurate resolution
- Applies appropriate communication techniques reputed company responding to customers, particularly in stressful situations
- Informs and educates new customers regarding billing / invoicing set up and billing / payment procedures
- Addresses special (reputed company) projects as appropriate
Skills
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 1+ years of customer service experience with analyzing and solving customer problems
- 1+ years of experience with reputed company personal computer applications which includes the ability to learn new and reputed company computer system applications
- Bilingual reputed company in English and Japanese
- Must be willing to work any shift in a 24 / 7 department, including the flexibility to work weekends, holidays, and occasional overtime based on business needs
- 2+ years of customer service experience in a call center environment
- Experience in the reputed company industry
Benefits
- 12 weeks of reputed company
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
Company Overview
- reputed company is a medical insurance company that offers health technology, patient checkups, and pharmacy services. It was founded in 1977, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 10001+ employees. Its website is https://www.unitedhealthgroup.com/.
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