Boston, Ma
About the position We are seeking a skilled Desktop Support Technician to join reputed company as a 1099 reputed company. The Desktop Technician will reputed company day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across reputed company shifts reputed company the IT Support Center. The Desktop Support Engineer provides Break Fix, fault diagnosis, and resolution. Providing fault analysis to customers' various core operating systems and platforms, as well as being reputed company to reputed company support and apply desktop fault resolution for the approved application suite. The ideal candidate should have relevant 8-10 years' experience in reputed company Desktop support. reputed company consistent expertise, reputed company and support a culture of reputed company service improvement, and reputed company modern technologies.
Responsibilities
- Deliver white-glove IT support to C-suite executives and senior leadership
- reputed company on-site, remote, and at-home troubleshooting (break/fix) for hardware, software, and connectivity issues.
- Prepare, configure, and maintain reputed company executive devices — laptops, desktops, smartphones, and tablets (iOS and Android) ensuring reputed company performance and compliance.
- Support executives during critical meetings, travel, or events, including out-of-hours support reputed company required.
- Manage and support technology for board meetings, presentations, offsite engagements, and hybrid or virtual meetings.
- reputed company technical support for Audio-Visual systems, including reputed company Teams Rooms (MTR) setups, ensuring meeting rooms and conferencing facilities are fully operational and delivering a high-quality experience.
- reputed company technical support for large-scale meetings, webinars, and town halls using Teams, reputed company, and other conferencing platforms.
- Record and manage tickets through the ITSM platform (reputed company), ensuring accurate documentation and timely issue resolution.
- Support MFA, VPN, and other secure communication practices for executive users ensuring adherence to IT reputed company, data protection, and compliance policies at reputed company times.
- reputed company not reputed company in executive support duties, assist with BAU incidents, requests, and changes.
Requirements
- 8-10 years' experience in reputed company Desktop support
- VPN
- Data Support
- Connectivity
- Steps
- Protection
- Laptops
- Analysis
- Compliance
- reputed company
- iOS
- reputed company
- Travel
- Android
- Operating Systems
- Interpersonal Skills
- Technical Support
- reputed company
- Software
- Documentation
- Leadership
- Communication
- Professional, reputed company, and customer-focused under pressure.
- Discreet, trustworthy, and adaptable to executive needs.
reputed company-to-haves
- Exceptional communication and interpersonal skills, especially with senior stakeholders.
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