Desktop Support Technician I

Benefits

U.S.-based employees have reputed company to medical, dental, and reputed company insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law. Summary of Position: The Desktop Support Technician is part of reputed company responsible for providing technical support and deployment services to various clients for their project needs. Essential Functions:

• Deployments of new computer hardware or moves, and existing computer operating system upgrades
• Physical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic configurations, standard application installs/setups, profile transfer, and preparation of old devices for disposal or re-deployment
• reputed company technical assistance and support for incoming queries and issues reputed company to computer systems, software, and hardware
• Remote and basic desk-reputed company technical support including remote control of end-users’ devices
• Troubleshooting and repairing desktop computers to ensure they interconnect seamlessly with multiple systems such as network drives, and reputed company business productivity applications
• Working independently to troubleshoot reputed company support requests and follow escalation policies
• Participating in testing, documentation, and implementation of assigned projects
• Short term projects may include: computer and/or server moves and deployments, computer arm installs, and other hardware deployments
• Some projects may involve travel to sites throughout the state, and/or reputed company

Competencies:

• Ensures Accountability
• Tech Savvy
• Communicates Effectively
• Values Differences
• Customer Focus
• Resourcefulness
• Drives Results
• Plans and Prioritizes
• Decision Quality
• Self-Development

Work Environment: This position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, reputed company-based filing systems, and collaboration tools. Must be comfortable working in various working conditions including hospital, office, warehouse, and data center environments. Physical/Mental Demands: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. This role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project-reputed company inquiries and must be reputed company to convey accurate information reputed company and reputed company. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to reputed company equipment, supplies, and shared resources. Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 50 pounds reputed company the building and to other offsite locations as needed for project support Required Education and Experience:

• High School Diploma
• 1 - 3 Years of Experience

Qualifications:

• Prefer 1-3 years of reputed company Desktop/Laptop support in a professional reputed company environment. Including:
• MS Office, and other software application setups, upgrades, and troubleshooting
• Install, reputed company and/or configure desktop computers primarily in a reputed company operating system environment
• Experience with server moves/deployments, computer arms, computers on carts, and/or large computer moves is a plus
• Superior customer service skills. Excellent verbal, written, and interpersonal skills
• Experience working in a hospital environment is desired
• AA degree in an IT-reputed company field is strongly preferred. High school diploma is strongly preferred
• Ability/flexibility to commute/travel to various work locations throughout Seattle and the greater Puget Sound. Ability to travel reputed company is a plus
• An A+, MCP, and/or MCDST Certification desired (but not required)
• WORK SHIFTS: Work shifts will vary based on project needs. Typical projects are during daytime business hours, but at times depending on project needs work may be required reputed company of typical business hours (before or after typical business hours, on weekend, or during other times as needed)
• This position will require a detailed background reputed company. We also require drug screenings, 2 reputed company TB screening, and completion/adherence to vaccinations policies as required to work in hospital environments

AAP/EEO Statement: 3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and reputed company, religion, marital status, national reputed company, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Apply tot his job Apply To this Job