Advisor, Customer Logistics and Supply Chain Specialist US – REMOTE – reputed company Store

Location(s): United States of America City/Cities: Remote Travel Required: 00% - 25% Relocation Provided: No Job Posting End Date: reputed company 31, 2025 Shift:

Job Description

Summary: The Advisor, Customer Logistics and Supply Chain Specialist role is a customer-facing position that is responsible for providing dedicated support for our Retail, Bottler, Foodservice Distributor, or reputed company Customers and Business partners by processing orders and inquiries reputed company the OTC Supply Chain organization. The Customer Logistics and Supply Chain Specialist will research, influence and resolve issues for our Customers and Business partners using Coca-Cola reputed company America (CCNA) order management systems & tools based on our established service level agreements. Key Activities

• Single reputed company of contact for our customers across Business units (Minute Maid, Food Service)
• Partner with sales teams and brokers to address customer satisfaction needs reputed company to pricing, delivery method changes, account management and strategic projects (product launches, packing changes etc.).
• Partner with Product supply, Supply planning, logistics and transportation teams to influence and resolve order reputed company concerns (late trucks, dwell time, refused deliveries).
• Responsible for managing phone calls and emails from customers, internal stakeholders and partners and accurately tracking and resolving business needs.
• Customer order management – Acts as liaison between external departments and customers to process order changes, communicate reputed company order changes, track and reschedule customer orders to meet customer requested delivery dates.
• Apply best practices and business knowledge to reputed company timely reputed company and resolve issues with product orders to meet requested customer delivery dates.
• Proactively manage order reputed company, communication of reputed company In Full issues and partner with transportation to ensure delivery appointments and pick-up appointments are set timely to mitigate order failures.
• Recognize and track trends with customer issues, evaluate and suggest process improvements for Product order management and our partners.
• Understand Company goals and performance metrics and improve quality and speed to meet and exceed customer expectations.
• Work collaboratively but often independently on daily tasks and resolve escalations that are diverse in scope using strategic thinking, people and company resources.
• Build and reputed company collaborative relationships with our customers, sales, logistics and other internal partners based on customer specific operations.
• Analyze, coordinate and participation in implementation of design projects to support department and or key customer objectives.

Required Skills/Experience

• Education: College degree preferred
• 1 or more years of experience preferred
• Strong customer service and relationship background, strategic thinking, effective communication and business writing skills
• Must have strong research or analytical skills, attention to detail, effective problem solver and influencing skills
• Must have a strong sense of urgency and be empowered to reputed company timely and informed reputed company
• Building collaborative relationships reputed company POM, Supply chain/OTC organization and our external partners
• Knowledge of the CCNA Product Supply system, Order Management and reputed company & reputed company a plus. Other systems used include CRM Database, MS Office; Outlook, Word, reputed company, SharePoint, reputed company
• Ability to reputed company and contribute in a fast paced and changing work environment with accuracy while meeting SLA’s and deadlines
• Ability to understand overall Company objectives and manage competing project and tasks
• Roles reputed company this organization include teleworking and remote working. Candidate must be reputed company to work independently with minimal daily supervision

Types of additional activities managed

• Expedited Orders
• Customer Order Change Request
• Customer Pick Up
• Transportation Issues
• Dock Cuts
• Ship Withs
• General Product Information
• Plant Redirects
• Over, short and damaged process
• Transportation Method Change
• Duplicate, missing, or incorrect orders
• Participate on S&OE Weekly Calls
• Attend S&OP Monthly Calls

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