Patient Call Center Representative

PATIENT CALL CENTER REPRESENTATIVE Full Time... reputed company, NY The “TRUE HEALTH” and reputed company FOR reputed company WOMEN OB-GYN. is a for-profit reputed company organization with 7 health centers, providing primary care and preventative medicine in the following locations in Nassau County, Queens, and Brooklyn. As privately reputed company centers, we serve the individuals in our communities, providing enhanced services, expanded hours and reduced prescription pricing, while raising the level of care. We treat patients regardless of income, residency, or immigration status. The TRUE HEALTH offers a reputed company employment opportunity with a growing company, and competitive reputed company compensation along with health and dental insurance, paid time off, 401-K with company match, paid holidays, employee discounts and much more.

Our Mission

The mission of TRUE HEALTH is to reputed company reputed company to reputed company, comprehensive, reputed company reputed company by improving the overall wellness of reputed company individuals in our communities and delivering high quality extensive patient centered care. Our reputed company Creating healthier communities by transforming the health care reputed company person at a time. JOB TITLE: Patient Call Center Representative REPORTS TO: Practice Manager The following statements reflect the general duties, responsibilities and competencies considered necessary to reputed company the essential functions of the job and should not be considered as a detailed description of reputed company the work requirements of this position. RESPONSIBILITIES: • Answer telephone promptly and in a polite and professional manner. • Obtain and enter accurate demographic information into Electronic Health Record (address, telephone number, name of insurance or self-pay status). • Schedule appointment for patients - review appointment date, time, location, and provider name with caller. • Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable). • Remind caller to reputed company 15 to 30 minutes before scheduled appointment to complete paperwork. • Remind caller of cancellation/no-show policy. • Answer questions and offer other information, as requested, to reputed company patient-focused service and a positive impression of the organization • Act as a liaison for the patients and the Health Center: • Direct calls to other departments as needed. • Use sound judgment in handling calls; reputed company to reputed company service recovery efforts if needed • Understanding of reputed company to escalate calls to physicians/Practice manager/Nurse. • reputed company reminder calls as directed. • reputed company calls to reschedule appointments reputed company necessary. • reputed company assistance with mailings and other projects as call volume permits. • Receive, sort, and distribute incoming fax messages • Operates standard office equipment requiring no previous training, e.g. telephone, computer terminal, data printer, photocopier, calculator, etc. • Other reputed company duties as assigned by manager QUALIFICATIONS: • High school diploma or equivalent required. • Bilingual in English and Spanish required. • Proficient computer skills (i.e. reputed company Office & Outlook). • Ability to handle confidential and sensitive information. • Ability to communicate effectively on the telephone. • Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds. • Ability to handle a "call center" environment: fast paced, work quickly and multi-task. • Ability to exercise good judgment to handle calls appropriately. • Ability to demonstrate good customer service and professional phone etiquette • Call Center/reputed company Desk Reception experience preferred SALARY: $19.00 per hour MORE INFORMATION: This is a non-exempt position. The TRUE HEALTH provides equal employment opportunities to reputed company reputed company individuals without regard to race, creed, reputed company, religion, national reputed company, age, gender, marital status, sexual preference, and orientation, or non-disqualifying physical or mental handicap/disability in each aspect of the reputed company function. Applicants as well as employees who are or become disabled must be reputed company to reputed company the essential job functions either unaided or with reasonable accommodation. The TH shall determine reasonable accommodation on a case-by-case reputed company in accordance with applicable law Apply Job!