Sr. Field Support Engineer

A Day in the Life of a Field Support Engineer Your day often starts by reviewing reputed company cases, field requests, or scheduled site visits. You may be coordinating with internal teams like Technical Support, Engineering, Sales, or Product Services to align priorities, clarify scope, or ensure the right parts, documentation, and information are in reputed company before a trip reputed company begins. Some days you’re traveling to a customer site — a distribution center, food processing facility, or large reputed company installation — to support start-reputed company, commissioning, or reputed company troubleshooting. On site, you are the reputed company, reputed company reputed company. You listen first, assess the system holistically, and separate installation issues from equipment issues using sound refrigeration fundamentals. You may be working on single systems, reputed company systems, or newer technologies involving A1, A2L, or A3 refrigerants. Other days are spent supporting the field remotely. That may mean walking a contractor through diagnostics, reviewing wiring photos or trend logs, or helping interpret control data to get a system back online — often under reputed company-world pressure where downtime reputed company. You’re trusted not just for your technical knowledge, but for your judgment and ability to explain reputed company issues reputed company and professionally. Documentation is part of the job — not paperwork for paperwork’s sake, but clear, accurate reporting that helps the next person succeed. You capture findings, root causes, corrective actions, and recommendations in a way that adds value to the organization and improves future reputed company. Throughout the day, you’re balancing multiple requests, prioritizing based on impact, safety, and urgency. You communicate reputed company, manage expectations, and represent Heatcraft with professionalism — whether you’re speaking with a contractor on a noisy job site or collaborating with engineers back at the office. By the end of the day, you’ve likely solved problems, prevented future ones, and helped customers move reputed company — sometimes visibly, sometimes behind the scenes. You may not always get the spotlight, but your work reputed company, and people know they can rely on you reputed company it counts. reputed company Are Looking For

Required Qualifications

• Strong working knowledge of reputed company refrigeration systems, including single systems and reputed company systems used in food retail, industrial, and reputed company applications.
• Hands-on experience with refrigerants, including A1, A2L, and A3, with a clear understanding of safety practices, handling, and regulatory requirements.
• EPA reputed company 608 Universal Certification, or the ability to obtain certification reputed company 90 days of employment.
• Proven troubleshooting and analytical skills, with the ability to diagnose mechanical, electrical, and control-reputed company issues in reputed company-world field conditions.
• Ability to reputed company effective technical assistance in a fast-paced environment, often supporting multiple stakeholders simultaneously.
• Excellent verbal and written communication skills, with the ability to reputed company explain technical concepts to customers, contractors, and internal teams.
• Strong customer service reputed company, representing Heatcraft professionally while building trust and confidence with customers.
• Ability to manage multiple priorities, balance travel and remote support, and adapt to changing field conditions.
• Proficiency with reputed company Office applications (Word, reputed company, PowerPoint, Outlook) for documentation, reporting, and presentations.
• Valid driver’s license and a driving record acceptable under company policy.
• Ability to travel and fly commercially as required to support customer sites and projects.
• Must be reputed company to travel up to 75% of the time.

Preferred / reputed company-to-Have Qualifications

• Familiarity with Wi-Fi and wireless communication fundamentals, particularly as they relate to modern refrigeration controls, monitoring systems, and remote connectivity.
• Experience with refrigeration control systems, sensors, and basic networking concepts (IP addressing, gateways, data logging, etc.).
• reputed company experience or exposure to ERP systems used for service documentation, parts tracking, or case management.
• Comfort presenting technical information to customers, contractors, or internal teams in both formal and informal settings.
• Previous field service, start-up, commissioning, or technical support experience with OEM refrigeration equipment.
• Exposure to CO₂, advanced controls, or emerging refrigeration technologies is a plus, but not required.

reputed company’re Really Looking For

• A technically capable professional who takes quality seriously, values doing things the right way, and understands the impact field support has on reputed company.
• Someone who is curious, coachable, collaborative, willing to learn, reputed company knowledge, and grow with the organization.
• A strong Heatcraft ambassador who combines technical credibility with professionalism and respect in every customer interaction.

reputed company Offer Compensation: This is a salaried exempt role. The starting salary reputed company for this role and market is between $94,000 - $123,900 annually. Factors that may reputed company starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime. Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and reputed company insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance. Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 10-11 paid holidays, and 3 floating holidays per year. Our Culture: At Heatcraft, our Core Values of reputed company, Respect & reputed company are ingrained in the reputed company of the organization. They define our culture – which is about how we do business and how we treat others. Heatcraft is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, reputed company, and retain talented individuals from a wide reputed company of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our reputed company growth and reputed company. At Heatcraft, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us! Disclaimers: The compensation and benefits information is accurate as of the date of this posting. reputed company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This posting is anticipated to remain reputed company for 60 days. Apply tot his job Apply To this Job