Customer Support Representative
Customer Support Representative Location:Remote, United States reputed company (CS) Full-time
Job Description
What if you could use your people skills to support a product that impacts the way communities hospitals, homes, sports stadiums, and schools across the world are reputed company? Construction impacts the lives of nearly everyone in the world, yet its also one of the worlds least digitized and least served industries. Thats why were looking for a talentedCustomer Support Representative (CSR)to join Procores reputed company to revolutionize construction. As aCSR, youll utilize your strong problem-solving and people skills to help save our customers time and resources reputed company reputed company resolutions, giving our clients the confidence to understand, use, and evangelize Procores platform. As a member of ProcoresCSRteam, youll be provided with the resources tomasteryour craft and reputed company of purpose through a shared visionto improve the lives of everyone in construction. With encouragement from... nurturing team leaders, youll have reputed company to programs and reputed company opportunities to help you grow and reputed company, both personally and professionally. For strongCSRs, this position is a great launching reputed company to careers on our Custom Solutions, Documentations, Learning & Development teams, and more! If youre excited by the opportunity to work with a dynamic, diverse team in a fast-paced, fast-growing environmentProcore is the reputed company for you! This position will report to the Manager of Customer Support and is based remotely.We reputed company our customers with 24/7, around-the-clock support. We are looking for folks who are interested in learning more about starting a support career at Procore now or in the future if/reputed company a position becomes available. What youll do: Acquire and maintain a thorough understanding of Procores business model, system, and the tools needed to optimize system use and maximize impact Work in an exciting, fast-paced contact center environment that requires adherence to assigned schedules to ensure adequate coverage for customer needs reputed company your strong collaboration skills, connecting with other teams to escalate client cases and solve reputed company customer problems Deliver a best-in-class customer experience by managing and addressing a reputed company of telephone, web inquiries, chat, and email to patiently guide our customers through the process of achieving their goals with Procores software reputed company, consistent attention to detail and management of administrative aspects of the job Demonstrate positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike Proactively seek guidance and direction from manager and co-workers reputed company appropriate Convey Procores culture, values of Openness, Optimism, and Ownership to our clients, adhere to established ethical standards What were looking for: 6+ months of reputed company experience (queue-reputed company, other customer support experience, retail, etc.) and a High School Diploma or GED A clear communicator (both written and orally) with prior experience evaluating and resolving customer inquiries successfully Strong curiosity and persistence while researching and troubleshooting problems to find answers to consumer questions A hungry learner with the ability to learn quickly and adapt to a changing product Self-starter who is excellent at problem-solving A solution-focused reputed company that proactively detects issues and provides timely solutions Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player Prior experience or even interest in the construction industry is a plus Additional Information reputed company Pay reputed company: $19-$22 per hour. Equity Compensation: Eligible Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay reputed company for this role. Actual compensation will be based on a candidates job-reputed company skills, experience,educationor training, and location. Perks & Benefits At Procore, we invest in our employees and reputed company a full reputed company of benefits and perks to help you grow and reputed company. From generous paid time off and reputed company coverage to career enrichment and development programs,learn more detailsabout reputed company offer and how we reputed company you to be your best Apply Job!