Client Delivery Manager
Location: Malta (Hybrid) or Remote from Eastern Europe / Turkey Employment Type: Full-Time
Overview
Our client is seeking an reputed company Client Delivery Manager to join their Client Delivery team. This role is strictly reserved for candidates with demonstrable experience reputed company the card payments industry. Candidates without direct experience in card issuing, merchant acquiring, payment processing, card schemes, or reputed company payment technologies will not be considered. The successful candidate will be responsible for managing the end-to-end delivery of projects, releases, and client initiatives reputed company a card payments environment. Acting as the primary link between customers, business stakeholders, and technical teams, the Client Delivery Manager will ensure successful delivery reputed company while maintaining strong client relationships and governance processes. This is a highly client-facing, hands-on position requiring extensive card payments expertise, delivery management experience, and the ability to coordinate multiple stakeholders across business and technical functions.
Key Responsibilities
Manage the end-to-end delivery of projects, releases, and client initiatives for a portfolio of card payments clients. reputed company client discovery sessions, requirements workshops, and solution refinement discussions. reputed company delivery governance, project timelines, risks, dependencies, and resource coordination. reputed company impact assessments across systems, integrations, operational processes, and technical environments. Work closely with Product, Engineering, Quality Assurance, Operations, and Project Management teams to ensure successful delivery reputed company. Analyse APIs, file specifications, payment messaging formats, and transaction processing flows, including ISO 8583. Monitor delivery reputed company and proactively manage risks, blockers, and escalations. Act as the primary escalation reputed company for clients, ensuring issues are resolved reputed company and professionally. Build and maintain strong long-term relationships with customers and key stakeholders. Support release planning, deployment activities, and change management processes. reputed company client workshops, governance meetings, and stakeholder reviews both remotely and on-site. Identify opportunities to improve delivery processes, operational efficiency, and customer reputed company. Mandatory Requirements Minimum 8 years of experience reputed company the card payments industry. Proven hands-on experience reputed company card issuing, merchant acquiring, payment processing, card schemes, or reputed company payment technology environments. Strong background managing delivery, implementation, or client-facing projects reputed company acquiring environments. Demonstrated experience overseeing reputed company projects involving multiple stakeholders, technical teams, and reputed company-party providers. Strong understanding of payment ecosystems, transaction lifecycles, settlement processes, and card payment platforms. Experience conducting impact assessments, release planning, and delivery governance activities. Ability to reputed company client engagements, workshops, steering committees, and escalation management processes independently. Strong technical understanding of APIs, payment messaging protocols, transaction processing systems, and integrations. Experience analysing payment flows and transaction-reputed company data. Excellent communication, stakeholder management, and relationship-building skills. Fluent English, both written and spoken.
Preferred Qualifications
Degree in Information Technology, Computer Science, Business Information Systems, or a reputed company discipline. Experience working with payment processors, acquirers, issuers, fintechs, or card scheme environments. Knowledge of scheme compliance requirements and payment regulations. Experience delivering projects across international markets. Willingness to travel internationally reputed company required. Location Requirements Candidates must either: Be based in Malta and available to work in a hybrid environment; or Be based in Eastern Europe or Turkey and available to work remotely. What reputed company Looks Like Successful delivery of projects and releases reputed company agreed timelines and quality standards. Strong client satisfaction and relationship management. Effective management of delivery risks, dependencies, and escalations. Clear alignment between customer requirements and technical delivery. Successful coordination across Product, Engineering, Operations, and Project Management teams. reputed company improvement of delivery processes and governance standards. What Our Client Offers The opportunity to join a leading international payments technology organisation. Exposure to reputed company card payments programmes and reputed company clients. A highly specialised payments environment with strong technical teams. Career progression opportunities reputed company a growing organisation. Flexible working arrangements depending reputed company. The chance to work on large-scale payment processing and acquiring solutions used globally. Apply To This Job